Blake Mathews
Indianapolis,IN
Summary
Personable and dedicated Customer Service Representative with extensive experience in Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Telverde
Indianapolis, IN
03.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Caretaker
Jean Boling
Indianapolis, IN
01.2020 - 01.2021
- Ensured the safety and security of all staff, visitors, and patients in the facility by patrolling the premises regularly.
- Provided assistance to disabled persons in accordance with their individual needs.
- Maintained cleanliness of facility grounds by sweeping, mopping, vacuuming, dusting, and removing trash.
Warehouse Worker
Amazon
Plainfield, Indiana
02.2019 - 01.2020
- Maintained stock levels in accordance with company policies.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Performed cycle counts to maintain accurate inventory records.
- Inspected damaged goods prior to disposal or return to vendor.
Quality Control Inspector
UPS Freight
Plainfield, Indiana
12.2017 - 05.2018
- Inspected products for defects and conformance to customer specifications using precision measuring instruments.
- Monitored production processes to ensure quality standards were met and documented results of inspections.
- Verified accuracy of product labels, including expiration dates and lot numbers.
Data Entry Clerk
Coca Cola Bottling Co Consolidated
Indianapolis, IN
02.2015 - 12.2015
- Utilized specialized software applications related to the job role.
- Scanned documents into appropriate databases for storage purposes.
- Updated existing records with new or revised information as needed.
- Verified accuracy and completeness of data entry into the database system.
Machine Operator
EHOB, Inc
Indianapolis, IN
01.2014 - 07.2014
- Load raw materials into machines according to specified measurements.
- Unload finished products from machines onto conveyors or other transport systems.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Monitor the feed and speed of machines during the machining process.
Detail Checker
JC Penny Distribution
Plainfield, IN
01.2012 - 08.2013
- Performed quality checks on outgoing shipments.
- Communicated effectively with team members to ensure accurate detail checking.
- Maintained detailed records of inspections and results.
- Verified accuracy and completeness of incoming detail against purchase orders, sales orders, and other documents.
- Monitored the production line for any signs of non-conformance.
Education
High School Diploma -
Emmerich Manual High School
Indianapolis, IN05-2010
Skills
- Report Generation
- Scheduling
- Paperwork Processing
- Consultative Sales
- Data Collection
- Inbound and Outbound Calling
- Data Entry
- Clerical Support
- Quality Control
- Escalation management
- Problem-solving abilities
- Typing proficiency
- Microsoft Office Suite
- Order Processing
- Microsoft Outlook
- Spreadsheets
- Customer Service
- Microsoft Excel
Timeline
Customer Service Representative
Telverde
03.2022 - Current
Caretaker
Jean Boling
01.2020 - 01.2021
Warehouse Worker
Amazon
02.2019 - 01.2020
Quality Control Inspector
UPS Freight
12.2017 - 05.2018
Data Entry Clerk
Coca Cola Bottling Co Consolidated
02.2015 - 12.2015
Machine Operator
EHOB, Inc
01.2014 - 07.2014
Detail Checker
JC Penny Distribution
01.2012 - 08.2013
High School Diploma -
Emmerich Manual High School
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