Blake Matzek
Erie,CO
Summary
A motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Hardworking reliable individual, ready to help the team achieve company goals.
Overview
15
15
years of professional experience
Work History
Customer Service Manager
Fishpond Inc.
08.2017 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with our customers.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with marketing & sales departments to launch and manage promotional activities and campaigns.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Developed strong relationships with customers, ensuring their needs were met consistently and promptly.
- Reviewed repeated issues within operations to solve problems and improve company outcomes.
Production, Shipping & Receiving Coordinator
Avery Brewing, Co.
07.2013 - 08.2017
- Received incoming shipments, compared contents against associated records, and transmitted to proper departments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Maximized warehouse space utilization by reorganizing storage areas according to product types, sizes.
- Safely loaded and unloaded trucks using forklifts, and pallet jacks.
- Transported goods between warehouse locations according to shipment and storage needs.
Administrator, Shipping & Receiving Coordinator
Backcountry Access, Inc.
07.2009 - 07.2013
- Improved product quality by conducting thorough inspections and identifying defects.
- Ensured timely deliveries with effective communication between warehouse staff, management, and dealers.
- Screened and transferred incoming calls, took down messages, and transmitted information to appropriate departments.
- Unpacked, examined, and routed incoming shipments, rejected damaged items, and recorded shortages.
- Worked with vendors to schedule pickups and deliveries.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
Legacy High School
Broomfield, CO05.2009
Skills
- Attention to Detail
- Communication Skills
- Customer Service
- Dependable
- Multi-Tasking
- Organized
- Team Oriented
Additional Information
Letter of recommendation & references upon request
Timeline
Customer Service Manager
Fishpond Inc.
08.2017 - Current
Production, Shipping & Receiving Coordinator
Avery Brewing, Co.
07.2013 - 08.2017
Administrator, Shipping & Receiving Coordinator
Backcountry Access, Inc.
07.2009 - 07.2013
High School Diploma -
Legacy High School
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