Blake Mcdonald
Ridgeley,WV
Summary
Hello, My Name is Blake McDonald and Im working towards becoming a Cybersecurity Analyst. I currently work in the food delivery service as a DoorDash driver. As a DoorDash driver, I make sure each order is correct. If there are any problems with a order I will make sure the customer knows there is an issue and I do my best to resolve the problem by communicating with the store and the customer. With that being said, I do everything I can to find a solution to a problem and I don't mind if it takes extra steps which I believe translates well to the Cybersecurity field. I have been working on getting a degree in IT, I'm eager to work in Cybersecurity so I can get experience and learn everything I can about the field.
Overview
5
5
years of professional experience
Work History
Delivery Driver
DoorDash
04.2019 - Current
- Verified orders prior to completing deliveries to avoid customer complaints.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- 4.9 customer rating
Education
Associate of Applied Science - Information Technology
Blue Ridge Community College
Flat Rock, NC12.2024
Skills
- I have been studying different areas of cybersecurity for the past 2 years
- General knowledge of linux operating systems and commands
- Beginner level in python
- Currently working towards getting a security certification but have an understanding of firewalls, viruses, social engineering
- General Knowledge of networking and hours of lab simulations configuring networks
- Basic understanding of business operations by way of completing business classes
- I enjoy problem solving and I work well alone but I also don't mind working with others or communicating with others if I have a problem I don't understand
Timeline
Delivery Driver
DoorDash
04.2019 - Current
Associate of Applied Science - Information Technology
Blue Ridge Community College
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