Blake Miles
Centennial,CO
Summary
Motivated Golf club fitter with excellent customer service and interpersonal communication skills. Familiar with new golf industry products and trends. Frequently acknowledged for my expertise in golf club fitting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Edel Golf
Denver, CO
06.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Managed product purchasing efforts while handling data input.
Master Club Fitter and Builder
Club Champion
Highlands Ranch, CO
05.2022 - 06.2023
- Conducts innovative tour-level fitting experiences Reads, interprets, and explains data points in the club fitting process.
- Manages client relations by expanding and performing studio fittings.
- Operate technology including, Trackman, Salesforce, Sam Putt Lab, and Microsoft Office.
- Builds golf clubs to tightest tolerances in the industry.
- Utilize relational selling methods to grow business metrics Performs other duties as assigned.
Fitting Van Specialist
PGA Tour Superstore
Greenwood Village, CO
10.2015 - 05.2022
- Provides exceptional services and pleasant shopping experiences to retail customers.
- Executes a specialized fitting experience and providing a unique illustration of specialty golf club components.
- Maintains a high level of club fitting knowledge and relaying it to customers and associate.
- An expert in multiple launch monitor technologies as well as oem-specific technologies.
- Conducted hundreds of fittings throughout the year resulting in over 600 hundred thousand in sales.
Hardlines Manager
Golf Galaxy
West Des Moines, IA
03.2015 - 09.2015
- Responsible for implementing of merchandise standards, signage in the the hardlines department to meet company standards to maximize profits.
- Assisted in training associates and hiring associates. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
Operations Lead
Golf Galaxy
West Des Moines, IA
03.2014 - 03.2015
- Complied with cash office procedures, including daily deposit preparation and cashier balancing.
- Assisted in overseeing company merchandising standard. Unloaded pallets and deliveries and organized products in warehouse.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Players Assistant
Golf Galaxy
Centennial, CO
05.2008 - 02.2014
- Answered questions about store policies and addressed customer concerns.
- Answered incoming calls on multi-line phones.
- Helped out as needed including cashiering, fitting, club repair, and receiving.
Education
Associate of Applied Science - Business Management And Golf Management
Golf Academy of America
Chandler, AZ12.2010
Skills
- Product Knowledge
- Product Demonstrations
- Building Customer Relationships and Loyalty
- Attention to Detail
- Exceeding Customer Expectations
- Customer Service
- Detail-Oriented
- Time Management
Certification
- TrackMan Level 1 Certification
Timeline
Customer Service Representative
Edel Golf
06.2023 - Current
Master Club Fitter and Builder
Club Champion
05.2022 - 06.2023
Fitting Van Specialist
PGA Tour Superstore
10.2015 - 05.2022
Hardlines Manager
Golf Galaxy
03.2015 - 09.2015
Operations Lead
Golf Galaxy
03.2014 - 03.2015
Players Assistant
Golf Galaxy
05.2008 - 02.2014
Associate of Applied Science - Business Management And Golf Management
Golf Academy of America
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