Blake Miller
Whitefish,MT
Summary
Looking to get back to my roots as a technical support professional. Prepared to address and resolve user issues effectively. Background in troubleshooting software and hardware, providing timely solutions, and enhancing user satisfaction. Focused on team collaboration and achieving results, adaptable to changing needs, and reliable in high-pressure environments. Skilled in communication and technical problem-solving.
Overview
9
9
years of professional experience
Work History
Sales Consultant
Don K Subaru
05.2021 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with honest service, highest NPS and customer satisfaction ratings.
- Followed up with existing customers to provide additional support and address concerns.
- Closed 8-20 deals per month.
Help Desk Associate
First Call Resolution(Elgato)
01.2020 - 05.2021
- Configured Elgato Capture Cards over phone/email/live chat.
- Managed high-volume ticket queue, prioritizing urgent issues and providing timely solutions via Zendesk.
- Streamlined help desk processes for quicker response times to support requests.
- Served as reliable point of contact for end-users, addressing concerns with empathy and professionalism.
- Engaged service providers and vendors in logging support or service tickets.
Video Editor
WireBuzz
03.2016 - 03.2018
- Delivered edits on time for reviews and final delivery.
- Organized and worked with raw footage from multiple cameras and sources.
- Focused on video animation demonstrating new research in medical field via Adobe Creative Suite and Cinema4D.
- Assist in production shoots as camera operator, gaffer, or audio technician.
Education
No Degree - Computer Science
University of Arizona
Tucson, AZ08.2012
Skills
- CRM proficiency
- Objection handling
- Web technologies and services
- Ticket management
- Desktop support
- Python (Pandas, Matplotlib)
- Beginner SQL and SSH
Timeline
Sales Consultant
Don K Subaru
05.2021 - Current
Help Desk Associate
First Call Resolution(Elgato)
01.2020 - 05.2021
Video Editor
WireBuzz
03.2016 - 03.2018
No Degree - Computer Science
University of Arizona
Similar Profiles
Anthony WilsonAnthony Wilson
Automotive Technician at Don Miller Subaru WestAutomotive Technician at Don Miller Subaru West
Austin GrayAustin Gray
Lube Technician/Maintenance Technician at Don Miller Subaru EastLube Technician/Maintenance Technician at Don Miller Subaru East
Kevin WilsonKevin Wilson
Automotive Finance Manager at Don Mealey Sport SubaruAutomotive Finance Manager at Don Mealey Sport Subaru