Blake Moore
Mascoutah ,IL
Summary
Dynamic leader with a proven track record at Springfield Electric, enhancing customer satisfaction and streamlining operations. Skilled in Branch Operations Management and building strong customer relationships, I excel in driving team performance and exceeding objectives through effective coaching and attention to detail.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager
Springfield Electric
Edwardsville, IL
07.2016 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Warehouse Manager
Springfield Electric
Carbondale, IL
06.2008 - 06.2016
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
Counter Salesperson
Springfield Electric
Rockford, IL
06.2006 - 06.2008
- Built strong rapport with customers, fostering loyalty and repeat business.
- Increased customer satisfaction by providing personalized service and product recommendations.
- Handled cash transactions accurately, maintaining accountability for register balances throughout shifts.
- Performed daily store opening and closing procedures, ensuring security and readiness for business operations.
Education
High School Diploma - General Studies
Mt.Vernon High School
Mt. Vernon, IL05.2001
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
- Attention to Detail
- Excellent work ethic
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Relationship Management
- Strong team-builder
- Employee Development
- Team Player
- Relationship Building
Certification
EPEC Bronze
EPEC Silver
EPEC Gold
Dale Carnegie Course
Timeline
Branch Manager
Springfield Electric
07.2016 - Current
Warehouse Manager
Springfield Electric
06.2008 - 06.2016
Counter Salesperson
Springfield Electric
06.2006 - 06.2008
High School Diploma - General Studies
Mt.Vernon High School