Blake Nelson
Saint Cloud,MN
Summary
Proven leader in fast-paced culinary environments, demonstrated at Clearwater Travel Plaza with a knack for elevating team morale and efficiency. Expert in customer relationship management and troubleshooting, I consistently enhance guest satisfaction and operational productivity. My approach motivates teams to exceed targets through continuous improvement and quick thinking, ensuring top-notch service and unforgettable experiences.
Overview
5
5
years of professional experience
Work History
Head Dishwasher
Clearwater Travel Plaza
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Trained new employees on proper dishwashing procedures, ensuring consistent quality across the team.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Assisted in food preparation tasks as needed, contributing to overall kitchen productivity.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Promoted cross-training opportunities within the kitchen staff, fostering versatility among team members.
- Increased team morale by fostering a positive working atmosphere among kitchen staff members.
Assistant Director of Mobile Food Services
Buddy's Burrito Bowls LLC
03.2023 - 10.2024
- Trained kitchen staff to perform various preparation tasks under pressure.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
- Communicated with guests clearly and with good humor to encourage laughter and excitement.
- Maintained a high level of professionalism during all interactions with clients, venues, and guests
- Provided exceptional customer service to clients by attentively addressing their questions, concerns, and requests during busy service
Cook
Clearwater Travel Plaza
01.2021 - 11.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- found serve safe certification to better my practices and learn more about my field
Host
El Lloro
06.2019 - 01.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Education
High School Diploma -
Minnesota Connections Academy
Mn07.2024
Skills
- Strong Work Ethic
- Punctuality
- Troubleshooting skills
- Continuous improvements
- Motivating Teams
- Time Management
- Customer Relationship Management (CRM)
- Role Playing
- Responsible and Dependable
- Quick Thinking
- Stage presence
Timeline
Assistant Director of Mobile Food Services
Buddy's Burrito Bowls LLC
03.2023 - 10.2024
Cook
Clearwater Travel Plaza
01.2021 - 11.2023
Host
El Lloro
06.2019 - 01.2020
Head Dishwasher
Clearwater Travel Plaza
High School Diploma -
Minnesota Connections Academy
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