Blake Nixon

Oversaw and analyzed sales and labor metrics to drive business growth and profitability. Developed and maintained scheduling to balance business needs and employee demands. Hired, trained, and mentored team members/managers and facilitated their growth in their respective roles. Optimized daily operations to ensure efficient service and quality products were constantly delivered. Maintained compliance with health and safety regulations, as well as upholding the company standards. Marketed with local companies and schools for catering opportunities and brand awareness.

Cultivated a positive culture and work environment across multiple locations, focusing on team collaboration with a diverse group of team members to reach company goals. Optimized ordering of product and inventory accounting for cost effectiveness. Increased customer satisfaction through customer service and quick resolution of escalated issues. Wrote the schedule for multiple stores that had shared and static employees.

Managed staffing levels to align with store labor goals. Provided customer service and cash handling in the front of house. Prepared dough and appetizers for daily menu items in accordance with recipes. Ensured all orders were up to company standard and a product worth serving. Assigned cleaning tasks and set the store up for the following shift.

Delivered orders efficiently, ensuring timely arrival and customer satisfaction. Maintained accurate logs of deliveries and vehicle maintenance records. Collaborated with kitchen staff to optimize order preparation times. Implemented safe driving practices to minimize accidents and enhance safety.