Blake Opal
Omaha,NE
Summary
Knowledgeable Service Advisor with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.
Overview
6
6
years of professional experience
Work History
Service Advisor
Edwards Auto Group
11.2023 - Current
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Application Specialist
FUSION Medical Staffing
01.2023 - 10.2023
- Working the queue by calling or emailing new candidates
- Analyze candidates to identify qualified leads
- Complete onboarding calls with new candidate applicants
- Working as a liaison for the recruiting team analyzing potential travelers for the company
- Calling and emailing candidates to make sure they qualify for the fit of the company and passing them along to recruiters of all divisions
- Was laid off due to decline of staffing market on October 16th of 2023
Construction Foreman
KJO LLC
06.2022 - 01.2023
- Ensured safety procedures were followed
- Operate and maintenance multiple heavy equipment, problem solve, project completion in desired time frame
- Manage and motivated the work crew members to produce high quality work and tight deadlines
Head Coach
Evolution
08.2021 - 05.2022
- Responsible for communicating with staff to manage all practice and game preparation
- Developed daily training sessions that focused on soccer fundamentals and tactical game concepts
- Maintain order, control, and effective discipline on the soccer field
- Evaluate and assess individual/team performance on the field
Service Advisor
Woodhouse Auto Family
05.2020 - 09.2021
- Ensure all customers are greeted promptly and in a professional manner
- Provide directions to sales and finance department on necessary parts and products when needed
- Resolve any customer and employee complaints and report them to management if necessary
- Provide a complete and accurate written cost estimate for labor and parts to each customer
Lot Porter
Woodhouse Auto Family
03.2019 - 05.2020
- Maintained vehicle lot neat and organized
- Removed debris from driveway and sidewalk
- Arranged vehicles in lot as per dealership display standards
- Washed and cleaned vehicles
- Replaced vehicle battery and replenished vehicle fluids when necessary
- Moved vehicles to and from service lane
- Maintained key tags, stock tags and buyer guides for each vehicle
Cleaning Crew
Woodhouse Auto Family
10.2018 - 03.2019
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
Education
High school diploma -
Blair High School
Blair, NE05.2019
Skills
- Salesforce
- Organizational Skills
- Customer service
- Data entry
- Detailing
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Team player mentality
- Excellent communication
- Performance goals
- Workflow management
- Data processing
- Tech-Savvy
- Account management
- Handling customer complaints
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
Project timeline management, Proficient, 12/01/20, Prioritizing and allocating time to effectively achieve project deliverables
Timeline
Service Advisor
Edwards Auto Group
11.2023 - Current
Application Specialist
FUSION Medical Staffing
01.2023 - 10.2023
Construction Foreman
KJO LLC
06.2022 - 01.2023
Head Coach
Evolution
08.2021 - 05.2022
Service Advisor
Woodhouse Auto Family
05.2020 - 09.2021
Lot Porter
Woodhouse Auto Family
03.2019 - 05.2020
Cleaning Crew
Woodhouse Auto Family
10.2018 - 03.2019
High school diploma -
Blair High School
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