Shontae Finley
Joliet,IL
Summary
A rigorous, task driven professional with substantial experience. Over 18 years experience in sales, customer service, data entry and tech support. Looking to grow in a company that provides opportunity and longevity.
Overview
7
7
years of professional experience
Work History
Service Advisor
TRANSCHICAGO TRUCK GROUP
05.2022 - Current
- Checking in trucks, verifying miles, and any damages
- Once a full inspection is made the ticket can be written up for repairs
- Following up with the customer and driver on when repairs will be complete
- Sending daily updates to the recommended contacts
- Sending estimates, and invoices and verifying correct method of payment
- Once payment is made final invoice is sent and unit is scheduled for pick up.
Customer Service Representative
Nicor Gas (Southern Company)
05.2020 - 04.2022
- Assisting customers with starting and stopping gas service
- Creating payment plans that best fit customers financial needs
- Providing and going over assistance options
- Educate on how to understand billing, and to save on usage
- Scheduling meter upgrades and meter relocation
- Reporting gas leaks and other gas related emergencies.
Customer Solutions Specialist/Commercial Broker Representative
Advanced Disposal
08.2017 - 07.2018
- Setting up payment arrangements for commercial accounts
- Tracing missing payments and applying payments
- Starting and stopping trash service
- Bill and credit service fees/late fees
- Outbound and inbound calls.
Education
High school diploma -
Oswego High School
Oswego, IL05.2005
Skills
- Cold Calling
- Organizational Skills
- Microsoft Excel
- Upselling
- Negotiation
- Microsoft Office
- Accounts Receivable
- Data Entry
- Sales
- Salesforce
- CRM Software
- Customer service
- Contracts
- Order entry
- Microsoft Powerpoint
- Inside Sales
- Outside Sales/Outbound Sales
- Administrative experience
- Computer Skills
- SAP
- Microsoft Outlook
- Communication skills
- Automotive repair
- Mechanical knowledge
- Service writing
- Phone etiquette
- Customer support
- English
- Office management
- QuickBooks
- Freight
- Data entry
- Computer skills
- Marketing
- B2B sales
- Outside sales
Assessments
- Customer service, Proficient, 06/01/21, Identifying and resolving common customer issues
- Work style: Reliability, Completed, 01/01/22, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 01/01/22, Responding to customer situations with sensitivity
- Administrative assistant/receptionist, Completed, 01/01/22, Using basic scheduling and organizational skills in an office setting
Relocation
- Plainfield, IL
- Shorewood, IL
- Joliet, IL
Personal Information
Title: Service Advisor & Customer Service Representative
Timeline
Service Advisor
TRANSCHICAGO TRUCK GROUP
05.2022 - Current
Customer Service Representative
Nicor Gas (Southern Company)
05.2020 - 04.2022
Customer Solutions Specialist/Commercial Broker Representative
Advanced Disposal
08.2017 - 07.2018
High school diploma -
Oswego High School
Similar Profiles
Leslie Frisone, aPHRLeslie Frisone, aPHR
Payroll Administrator at Patson Inc d/b/a TransChicago Truck GroupPayroll Administrator at Patson Inc d/b/a TransChicago Truck Group
Charles LeonardCharles Leonard
Outside Sales Representative at Transchicago Truck GroupOutside Sales Representative at Transchicago Truck Group
Nicholas MilettaNicholas Miletta
Parts Counter Sales Person at TransChicago Truck GroupParts Counter Sales Person at TransChicago Truck Group