Blake Petty
Mesa,AZ
Summary
Tow Truck Operator with extensive experience at CL King Towing, excelling in vehicle recovery and emergency response. Proven ability to enhance customer satisfaction through effective communication and empathetic service. Skilled in towing techniques an at resolving customer concerns, ensuring safety and compliance in all operations.
Developed skills in fast-paced roadside assistance environment, focusing on problem-solving and customer service. Proficient in navigating challenging situations and ensuring safety. Seeking to transition into new field where these skills can be effectively applied.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Tow Truck Driver
CL King Towing
05.2025 - 12.2025
- Operated tow trucks to safely transport vehicles from accident sites and breakdowns.
- Conducted vehicle assessments to determine necessary towing methods and equipment.
- Communicated effectively with clients to provide service updates and address concerns.
- Ensured compliance with safety regulations during towing operations and roadside assistance.
- Maintained accurate records of services rendered and inventory of towing equipment.
- Collaborated with dispatch team to optimize response times for service requests.
- Responded promptly to emergency calls, demonstrating adaptability in high-pressure situations.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Advanced company reputation by consistently maintaining professionalism, punctuality, and quality service in all interactions with clients.
- Performed minor roadside repairs for clients, reducing downtime and promoting repeat business opportunities.
- Completed basic maintenance and minor repairs to keep vehicle neat and running properly.
- Improved response times by efficiently navigating and utilizing GPS systems during tow truck operations.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
Tow Truck Operator
Apache Sands Towing
06.2024 - 04.2025
- Maintained towing equipment and performed regular inspections to ensure reliability.
- Resolved customer inquiries and complaints professionally, enhancing service satisfaction.
- Implemented process improvements that increased workflow efficiency and reduced delays.
- Ensured compliance with local regulations and safety standards during operations.
Lot Attendant
Courtesy Kia
10.2023 - 06.2024
- Managed vehicle inventory, ensuring proper organization and accessibility.
- Conducted routine inspections to maintain lot cleanliness and safety standards.
- Assisted customers with vehicle retrieval and parking inquiries.
- Coordinated the movement of vehicles for service and display purposes
Emergency Roadside Technician
Duggers ERS
02.2022 - 03.2024
- Responded promptly to roadside assistance calls, providing quick and effective solutions for stranded motorists.
- Conducted vehicle diagnostics using advanced tools to identify issues and recommend appropriate repairs.
- Collaborated with tow truck operators to ensure safe transportation of disabled vehicles.
- Delivered exceptional customer service by communicating clearly and empathetically during high-pressure situations.
- Maintained accurate records of service calls, vehicle repairs, and inventory management systems.
- Trained new technicians on safety protocols, equipment use, and emergency response procedures.
- Contributed to company''s reputation for outstanding customer service through attentive listening and empathetic communication with distressed clients.
- Fostered a strong sense of teamwork through effective collaboration on challenging jobs, sharing knowledge, and offering assistance to fellow technicians as needed.
- Enhanced customer satisfaction by providing timely and accurate diagnostic services for stranded motorists.
- Upheld company standards for professionalism through appropriate attire, punctuality, and demeanor during all interactions with customers and colleagues.
- Maintained a clean and organized service vehicle, ensuring all necessary tools were readily available for each job.
Tow Truck Operator
AAA
12.2022 - 09.2023
- Operated tow trucks to efficiently recover vehicles from various locations.
- Conducted vehicle assessments to determine necessary towing procedures and equipment.
- Collaborated with dispatch team to prioritize calls and optimize response times.
- Assisted in training new operators on safety protocols and operational procedures.
Education
High School Diploma - Agriculture
Sunny Hills High School
Fullerton, CA06.2015
Skills
Vehicle recovery
Certification
National Traffic Incident Management Responder Training
MotorClub
ROADSIDE TRAINING
CERTIFICATION
Timeline
Tow Truck Driver
CL King Towing
05.2025 - 12.2025
Tow Truck Operator
Apache Sands Towing
06.2024 - 04.2025
Lot Attendant
Courtesy Kia
10.2023 - 06.2024
Tow Truck Operator
AAA
12.2022 - 09.2023
Emergency Roadside Technician
Duggers ERS
02.2022 - 03.2024
High School Diploma - Agriculture
Sunny Hills High School