Summary
Overview
Work History
Education
Skills
Timeline
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Blake Quiros - Smith

The Bronx,NY

Summary

Proven leader in hospitality, demonstrated with expertise in mixology techniques and a knack for elevating customer experiences. Excelled in streamlining operations, boosting team productivity by fostering a collaborative environment. Fluent in Spanish, my engaging personality and communication skills have consistently enhanced client satisfaction and loyalty. I am Committed to upholding highest standards of customer service and safe food handling practices.

Overview

16
16
years of professional experience

Work History

Captain/Bartender

Evelyn's Kitchen
04.2021 - Current
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Bartender/Server

Thomas Preti Caterers
03.2021 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Bar Captain

Abigail Kirsch Catering
01.2020 - Current
  • Enhanced team performance through effective communication, coaching, and leadership.
  • Ensured smooth bar operations by managing inventory, ordering supplies, and maintaining cleanliness standards.
  • Improved customer satisfaction by delivering exceptional service and promptly addressing concerns.
  • Supervised the setup of private parties, ensuring timely completion of tasks while adhering to client preferences.
  • Maintained impeccably clean, attractive and well-stocked bar area.

Shop Steward/Head Bartender

Legends Hospitality LLC
02.2009 - 09.2018
  • Collaborated with team members on process improvements, leading to increased productivity and reduced waste in production processes.
  • Developed a thorough understanding of company products in order to effectively address customer inquiries or concerns when necessary.
  • Assisted in the recruitment process, conducting interviews and selecting qualified candidates who would contribute positively to the team dynamic.
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Participated in labor-management meetings to discuss labor issues.
  • Oversaw investigations into discrimination, sexual harassment or other workplace claims.
  • Closed out cash register and prepared cashier report at close of business.
  • Obtained cash bank and stocked service bar to prepare for operation.

Education

High School Diploma -

Martin Luther King
Yonkers, NY
06.2000

Skills

  • Strong multitasking
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Team player attitude
  • Patience and Tolerance
  • Engaging personality
  • Cleanliness and hygiene
  • Customer service expertise
  • Payment Processing
  • Cash Register Operation
  • Hospitality service expertise
  • Alcohol awareness
  • Inventory
  • Wine and liquor knowledge
  • Health codes compliance
  • Fluency in Spanish
  • Food and Beverage Service
  • Mixology Techniques

Timeline

Captain/Bartender

Evelyn's Kitchen
04.2021 - Current

Bartender/Server

Thomas Preti Caterers
03.2021 - Current

Bar Captain

Abigail Kirsch Catering
01.2020 - Current

Shop Steward/Head Bartender

Legends Hospitality LLC
02.2009 - 09.2018

High School Diploma -

Martin Luther King

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Blake Quiros - Smith