Summary
Overview
Work History
Education
Skills
Timeline
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Blake Rahmings

Miami Gardens

Summary

Dynamic customer service professional with extensive experience at Amazon, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through effective complaint management. Skilled in training teams and empowering individuals, ensuring a respectful environment while driving performance and achieving goals.

Overview

8
8
years of professional experience

Work History

Customer Service Lead

Online Amazon Customer Chat
05.2022 - 01.2025
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.

Customer Service Representative

Inktel Contact Solutions
11.2018 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Team Leader

Chuck E Cheese
10.2016 - 08.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by assigning responsibilities according to individual strengths and areas of their skills.
  • Maintained a welcoming and fair environment where everyone feels respected, valued and empowered. Regardless of their background and identity.

Education

Bachelor Of Social Work -

Southern New Hampshire University
Hooksett, NH

Associate In Sociology - Social Work

Southern New Hampshire University
Hooksett, NH
12.2025

High School Diploma -

Miramar High School
Miramar, FL
07.2018

Skills

  • Customer service
  • Active listening
  • Data entry
  • Problem resolution
  • Call center experience
  • Payment processing

Timeline

Customer Service Lead

Online Amazon Customer Chat
05.2022 - 01.2025

Customer Service Representative

Inktel Contact Solutions
11.2018 - 07.2020

Team Leader

Chuck E Cheese
10.2016 - 08.2018

Bachelor Of Social Work -

Southern New Hampshire University

Associate In Sociology - Social Work

Southern New Hampshire University

High School Diploma -

Miramar High School

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Blake Rahmings