Blake Rice
Fort Wayne,USA
Summary
Results-driven Customer Success Manager with expertise in CRM tools for account management and growth forecasting. Leads cross-functional teams to achieve performance objectives while enhancing customer satisfaction. Implements targeted strategies to increase client retention and drive business growth.
Overview
8
8
years of professional experience
Work History
Business Coordinator
The Chapel
Fort Wayne, USA
06.2024 - Current
- Translated financial data into actionable insights for leadership decision-making.
- Served internal and external stakeholders through financial reporting and operational support.
- Implemented process improvements that enhanced operational efficiency.
- Collaborated across departments to support organization-wide initiatives, including new CRM software adoption.
- Executed complete system overhauls to improve functionality and user experience.
- Participated in beta testing and launch of a new mobile application, ensuring cohesive execution.
- Maintained accurate records for membership and attendance tracking.
- Documented database procedures and best practices to ensure consistency and aid future reference.
Sales Account Executive
Endeavor IT
Coopersville, USA
10.2022 - 05.2024
- Managed full customer lifecycle from onboarding to renewal, ensuring account retention and satisfaction.
- Developed and delivered presentations showcasing product benefits to potential clients.
- Built and maintained accurate pipeline forecasts to drive sales strategies.
- Cultivated strong relationships with key stakeholders, resulting in enhanced customer satisfaction and engagement.
- Transformed dissatisfied clients into advocates through effective crisis management, improving client loyalty.
- Collaborated with marketing team to produce targeted promotional materials.
- Utilized CRM software for efficient tracking of client interactions and account management.
- Provided training and mentorship to junior sales team members, fostering skill development.
Sales Engineer and Account Manager
Sweetwater Sound, Inc.
Fort Wayne, USA
01.2020 - 10.2022
- Achieved 40% year-over-year revenue growth while maintaining margins and customer trust.
- Provided consultative guidance on system design and integration to enhance client outcomes.
- Prepared customized solutions based on detailed client specifications and requirements.
- Analyzed customer needs to identify optimal solutions aligning with business objectives.
- Cultivated relationships with 4,000+ active customers, enhancing satisfaction across diverse product portfolios.
- Provided support through phone, email, and text, ensuring timely responses and fostering client loyalty.
- Monitored market trends and competitor products to inform strategic positioning and enhance competitive advantage.
Operations and Catering Event Manager
daVinci Group Restaurants
Valparaiso, USA
02.2018 - 12.2019
- Coordinated logistics, timelines, and service delivery across teams to facilitate successful events
- Managed customer experience for events and private engagements, ensuring satisfaction and seamless execution
- Enhanced lead conversion and repeat business through structured communication and follow-up strategies
Education
Certificate - Google-IT Support
Coursera
United States05-2023
Bachelor of Science - Finance, Business Analytics
Purdue University
West Lafayette, IN12-2019
Associate of Arts - Professional Music
Berklee College of Music
Boston, Massachusetts, MA12-2016
Skills
- Account management
- Customer retention and expansion
- Client management
- Revenue forecasting
- Business planning
- CRM implementation
- CRM and account data management
- Data analysis
- Sales
- Technical consultation
- Cross-functional collaboration
- Process improvement
- Problem solving
- Client advocacy
Websites
Affiliations
Volunteer, The Magnolia Tree - Board Treasurer
Timeline
Business Coordinator
The Chapel
06.2024 - Current
Sales Account Executive
Endeavor IT
10.2022 - 05.2024
Sales Engineer and Account Manager
Sweetwater Sound, Inc.
01.2020 - 10.2022
Operations and Catering Event Manager
daVinci Group Restaurants
02.2018 - 12.2019
Certificate - Google-IT Support
Coursera
Bachelor of Science - Finance, Business Analytics
Purdue University
Associate of Arts - Professional Music
Berklee College of Music