ELIZABETH ROBERG
Wills Point,US
Summary
Dedicated professional with extensive experience in customer service, procurement, and financial aid. Strong track record of enhancing customer loyalty through proactive engagement and effective problem resolution, while managing procurement processes to ensure operational excellence and timely service delivery.
Overview
11
11
years of professional experience
Work History
Business Coordinator
Mandy Ray Photography
Eustace, Texas
03.2023 - Current
- Managed client communications throughout the entire process, from initial booking through completion of services.
- Coordinated and maintained owner's calendar, ensuring efficient scheduling and timely appointments.
- Managed appointment availability, optimizing open and closed dates to improve scheduling efficiency.
- Monitored company website, responding promptly to client inquiries and leads to enhance customer engagement.
- Maintained accurate client records and ensured a positive customer experience through professional communication and follow-up.
- Prepared invoices, processed payments, and followed up on outstanding balances to ensure timely collections.
- Conducted regular meetings with the owner to review financial performance, income reports, schedule updates, and business operations.
- Assisted with administrative and operational tasks to support daily business activities.
- This is a remote position.
CUSTOMER SERVICE REPRESENTATIVE
Johnson & Johnson
Live Oak, FL
08.2023 - Current
- Address and resolve customer inquiries, fostering trust and loyalty.
- Build strong customer relationships through personalized support and engagement.
- Foster positive customer relationships through attentive service and proactive assistance, creating an engaging shopping environment
- Provide precise product details, enhancing customer knowledge and satisfaction.
- Efficiently handle transactions, ensuring accurate and timely service.
- Maintain comprehensive product knowledge while ensuring precise cash handling and inventory management at point-ofsale station
- Maintain organized stock at the main desk, streamlining operations.
PURCHASING ADMINISTRATIVE ASSISTANT
Leidos Innovations (Government Contractor)
Ridgecrest, California
08.2017 - 02.2021
- Managed the procurement process from requisition through delivery, including purchase orders, contracts, invoices, and shipping documentation.
- Negotiated with vendors and researched competitive pricing to obtain quality products at the best possible cost.
- Maintained strong vendor relationships and monitored order status, delivery schedules, inventory levels, and product quality.
- Processed invoices, researched discrepancies between purchase orders and invoices, and collaborated with Accounting and Operations.
- Maintained accurate purchasing records and created Microsoft Excel spreadsheets and reports to track costs, inventory, vendor performance, and operational trends.
- Coordinated shipments and communicated with vendors regarding order changes, delays, and discrepancies.
- Identified opportunities to improve purchasing processes, accuracy, and efficiency.
- Provided administrative support, including travel arrangements and expense reports.
GOVERNMENT FINANCIAL AID SPECIALIST
Account Control Technology Holdings Inc.
Dallas, TX
06.2015 - 05.2017
- Reviewed financial aid applications and eligibility criteria, ensuring accurate determinations of awards for students.
- Maintained up-to-date knowledge of federal, state, and institutional regulations regarding financial aid programs.
- Processed appeals for financial aid reinstatement, advocating on behalf of students with unsatisfactory academic progress.
- Guided students in understanding loan repayment plans and options, facilitating informed financial decisions.
- Ensured that all documentation is completed accurately before submitting it for verification.
- Processed loan payments to maintain account accuracy.
- Maintained accurate client records within database systems.
- Established personalized debt repayment plans for clients.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Informed customers of loan application requirements and deadlines.
- Prepared reports for customers with delinquent and irreconcilable accounts.
Education
Certification - Credit And Collections
National Association of Credit Management
Salt Lake City, UTSkills
- Account Management, Scheduling, Problem Solving, Documentation, Research, Data Entry, Microsoft 365, SAP, Customer Service, Accounting, Bank Reconciliation, Order Processing, Time Management, Procurement, Administrative Support
- Accounting
- Bank Reconciliation
- Administrative Support
- Time Management
- Research
- Procurement process management
LANGUAGES
English (Native).
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Johnson & Johnson
08.2023 - Current
Business Coordinator
Mandy Ray Photography
03.2023 - Current
PURCHASING ADMINISTRATIVE ASSISTANT
Leidos Innovations (Government Contractor)
08.2017 - 02.2021
GOVERNMENT FINANCIAL AID SPECIALIST
Account Control Technology Holdings Inc.
06.2015 - 05.2017
Certification - Credit And Collections
National Association of Credit Management