Summary
Overview
Work History
Education
Skills
Timeline
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Blake Silva-Norcross

Yorba Linda,CA

Summary

Dedicated college student experienced in the Restaurant and Food Industry with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs. Very fluent communication skills that will help with overall guest satisfaction.

Overview

4
4
years of professional experience

Work History

Model

Scout Modeling Agency
05.2022 - Current
  • Adapted quickly to changing environments for continued professionalism under pressure.
  • Remained focused, motivated and professional throughout long shoots and events.
  • Developed growing contacts networks to secure regular work.
  • Promoted products and services by posing for commercials, live shows, and photo shoots.

Server

Jousha Tree Saloon
08.2021 - 07.2022
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Ran drinks from the open bar to all of my tables
  • Bussed and reset tables to keep dining room and work areas clean.

Plumber

A Plus Septic And Drain
01.2020 - 06.2021
  • Installed septic tanks
  • Fixed broken popes for water and gas lines
  • Installed plumbing systems at new properties
  • Complied with state plumbing codes throughout duration of each project.
  • Communicated with customers to provide recommendations on repairs, determine project estimation costs and define project completion dates.

Education

Associate of Science - Communication Studies

Fullerton College
Fullerton, CA
05.2025

Skills

  • Excellent customer service
  • Proficient with POS systems
  • Strong problem-solving abilities
  • Effective communication skills
  • Knowledge of restaurant industry standards

Timeline

Model

Scout Modeling Agency
05.2022 - Current

Server

Jousha Tree Saloon
08.2021 - 07.2022

Plumber

A Plus Septic And Drain
01.2020 - 06.2021

Associate of Science - Communication Studies

Fullerton College

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Blake Silva-Norcross