Blake Stephens
Dallas,TX
Summary
Hello I'm highly interested being apart of this team and growing even more with Lyft. I'm dependable, professional, timely, love learning and gaining new experiences developing myself. I take pride in putting 100% in whatever I do and I know that I will be a great asset to Lyft, the team and most importantly the customers and im looking forward to this great opportunity with the company.
Overview
10
10
years of professional experience
Work History
Lyft Driver
Lyft
12.2017 - Current
- Provide fast and friendly customers service.
- Arrived on time to customer.
- Help passengers that are elderly and handicap with items and equipment.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Musician
River Of Life Church Of God In Christ
08.2021 - Current
- Playing the keyboard and organ.
Customer Service Representative
AEGIS COMMUNICATIONS, Humana Insurance
09.2015 - 08.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Help set doctor appointments and help order items for if needed.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Crew Member
McDonald's Restaurant
06.2014 - 02.2015
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Took orders, prepared meals, and collected payments.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
Justin F. Kimball
Dallas, TX06.2011
Skills
- Attentive to work independently
- Strategic thinker
- Work well with others
- Customer Service
- Passenger Assistance
Timeline
Musician
River Of Life Church Of God In Christ
08.2021 - Current
Lyft Driver
Lyft
12.2017 - Current
Customer Service Representative
AEGIS COMMUNICATIONS, Humana Insurance
09.2015 - 08.2017
Crew Member
McDonald's Restaurant
06.2014 - 02.2015
High School Diploma -
Justin F. Kimball
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