Blake Sullivan
Loveland
Summary
Proven Warranty Repair Manager with a track record of enhancing productivity and customer satisfaction at Angi Roofing. Skilled in maintenance planning and team supervision, I've successfully implemented programs that significantly reduced equipment downtime. My approach to leadership and quality control has fostered collaborative environments, driving revenue and ensuring high standards in repair services.
Overview
14
14
years of professional experience
Work History
Warranty Repair Manager
Angi Roofing
01.2021 - 12.2022
- Implemented preventative maintenance programs for clients, reducing equipment downtime significantly.
- Cultivated a collaborative working environment among team members that resulted in higher productivity levels.
- Oversaw quality assurance processes, ensuring all repairs met established standards before returning equipment to customers.
- Contributed to increased revenue by upselling additional services when appropriate during customer interactions.
- Enhanced customer satisfaction by addressing concerns promptly and providing clear communication throughout the repair process.
- Managed a team of technicians, ensuring high-quality work and adherence to safety protocols.
Laborer
Bhi General Contracting
12.2018 - 12.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
Body Shop Technician
West Chester Autobody
12.2008 - 12.2018
- Delivered consistent quality results by following manufacturer guidelines for all vehicle repairs.
- Maintained safe working conditions by adhering to company safety protocols and properly using equipment.
- Diversified skill set through cross-training opportunities within the shop, increasing versatility as a technician.
- Reduced downtime for clients by completing body repair tasks efficiently and within established timeframes.
- Increased work efficiency by keeping tools organized, clean, and in proper working order.
- Stayed current on industry trends and advancements in repair techniques through continuous professional development.
Education
G.E.D -
Great Oaks
Sharonville, OHSkills
- Maintenance planning
- Equipment troubleshooting
- Diagnostic
- Work order management
- Deadline management
- Risk assessment
- Staff management
- Job planning
- Team supervision
- Quality control
- Maintenance scheduling
- Vehicle maintenance
- Preventive Maintenance
- Inventory monitoring
Timeline
Warranty Repair Manager
Angi Roofing
01.2021 - 12.2022
Laborer
Bhi General Contracting
12.2018 - 12.2020
Body Shop Technician
West Chester Autobody
12.2008 - 12.2018
G.E.D -
Great Oaks
Similar Profiles
ALICIA HANDLEYALICIA HANDLEY
OPERATIONS/ CUSTOMER EXPERIENCE MANAGER at Angi Roofing / Total Home RoofingOPERATIONS/ CUSTOMER EXPERIENCE MANAGER at Angi Roofing / Total Home Roofing
Darius GriffinDarius Griffin
Enterprise Account Executive, Mid-Market at ANGI HomeservicesEnterprise Account Executive, Mid-Market at ANGI Homeservices
CONNOR HOWARDCONNOR HOWARD
Senior Sales Account Executive at AngiSenior Sales Account Executive at Angi