Summary
Overview
Work History
Education
Skills
Affiliations
Education and Training
Timeline
Generic

Felicia Campbell

Goochland,Virginia

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking various opportunities to expand skills while facilitating company growth.

Overview

30
30
years of professional experience

Work History

Direct Support Professional

Smiles Like Yours
Richmond, VA
11.2024 - Current
  • Followed care plan and directions to administer medications.
  • Documented current patient information to update vital signs, behaviors, and eating habits.
  • Assisted in planning and implementing recreational activities for participants.
  • Tracked and reported clients' progress based on observations and conversations.

Senior Fraud Analyst

Capital One
Richmond, Virginia
09.1995 - Current
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Connected patterns for underlying account associations to discover undetected fraud.
  • Used multiple data sources to derive end-to-end fraud performance metrics.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Tracked chargeback activity to identify best practices for determining fraud.
  • Documented investigative findings in reports.

Education

High School Diploma -

Goochland High School
Goochland, VA
06.1994

Skills

  • Team Building
  • Verbal and Written Communication
  • Fraud Patterns
  • Reporting and Alerts
  • Account Information Review
  • People Skills
  • Critical Thinking
  • Flexible Schedule
  • Planning & Organizing
  • Organizational Skills
  • Customer Service
  • Microsoft Office
  • Active Listening
  • Computer Skills
  • Friendly, Positive Attitude
  • Good Work Ethic
  • Relationship Building
  • Reliable & Trustworthy

Affiliations

  • MVA award for most valuable associate
  • ROAR award for recognizing outstanding associate results
  • Mentored elementary and high school individuals

Education and Training

other

Timeline

Direct Support Professional

Smiles Like Yours
11.2024 - Current

Senior Fraud Analyst

Capital One
09.1995 - Current

High School Diploma -

Goochland High School

Similar Profiles

CREATE PROFILE
Felicia Campbell