Results-focused professional with experience leading crews, training team members, and supporting service quality across field operations. Brings strong problem-solving skills, a reliable work ethic, and hands-on experience in troubleshooting and repairs. Committed to efficient service and customer satisfaction.
Work History
Service Technician/Assistant Foreman
10 Years 4 Months
Northwest Landscape Inc. | 06.2016 - Current
Completed inspections, repairs, and routine maintenance for residential and commercial lawn irrigation systems.
Diagnosed sprinkler, valve, and wiring issues, supporting accurate troubleshooting and timely fixes.
Trained new employees on correct equipment handling, installation procedures, and customer relations.
Created detailed plans for new installations that included the layout of sprinkler heads and piping systems.
Certified Trainer
2 Years 2 Months
Chipotle | 03.2018 - 05.2020
Certified team members on recipe accuracy, portion control, and presentation
Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
Provided feedback to learners on how they can further develop their skillset.
Took orders, prepared meals, and kept track of food preparation needs.
Shift Leader
1 Year 6 Months
TGI Fridays | 11.2015 - 05.2017
Led shift operations to maintain service standards, team coordination, and guest satisfaction.
Organized opening and closing duties as assigned.
Trained new team members on service procedures, product knowledge, and restaurant policies.
Carried out store procedures during scheduled shifts.
Education
Bachelor of Science - Sociology and Corrections
Minnesota State University, Mankato | Mankato, MN | 05-2020
Dean's List (Fall 2018-Spring 2020)
Summa Cum Laude honors
3.75 GPA
Skills
Low-voltage electrical systems
Customer relations
Fast learner
Computer proficiency
Team Leadership
Punctual and reliable
Timeline
Certified Trainer
Chipotle
03.2018 - 05.2020Read More
Service Technician/Assistant Foreman
Northwest Landscape Inc.
06.2016 - CurrentRead More
Shift Leader
TGI Fridays
11.2015 - 05.2017Read More
Minnesota State University, Mankato
Bachelor of Science from Sociology and Corrections