Joshua Rosado
Joshua rosado
Hartford,CT
Summary
Resourceful professional with experience in direct support services, technical training, material handling, and troubleshooting. Strong communication, problem-solving, and organizational skills enhance teamwork and safety. Committed to continuous learning and delivering high-quality results in both independent and collaborative environments.
Overview
1
1
Certification
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
Gt Independence
Southington, Connecticut
08.2026 - Current
- Answered participant and caregiver calls for GT Independence self-directed services.
- Assisted clients with enrollment questions and program paperwork.
- Reviewed service plan details for accurate customer support.
Support Coach
Horizons inc
South Windham, Connecticut
10.2025 - 07.2026
- Coached clients to achieve personal goals through tailored plans and community engagement.
- Assisted clients with daily living tasks to promote independence and enhance quality of life.
- Recorded detailed support notes in Horizons Inc's records to ensure continuity of care.
Utility Worker
Utility traffic control
East Hartford, Connecticut
03.2023 - 09.2025
- Directed vehicle and pedestrian flow around work zones using flagging procedures.
- Set up traffic cones, barricades, and detour signs for utility traffic control sites.
- Inspected traffic control equipment before shifts and replaced damaged devices.
Cable Technician
AtoB communications
Berlin, Connecticut
01.2023 - 03.2023
- Diagnosed signal faults using test meters and line tracing tools.
- Repaired damaged coaxial and fiber connections at customer sites.
- Installed residential and business cable lines for AtoB communications clients.
Material Handler
Pratt & Whitney
Middletown, Connecticut
02.2022 - 03.2023
- Picked, staged, and delivered kits for Pratt & Whitney assembly operations.
- Transported aerospace materials across Pratt & Whitney production areas using forklifts and pallet jacks.
- Received incoming parts and verified labels against Pratt & Whitney work orders.
Education
Electrical - Electrical
Lincoln College of Technology
New Britain, CT 01.2019 - 01.2020
Middletown High School
Middletown, CTSkills
Electrical troubleshooting
Basic electrical wiring
Motor control systems
Multimeter operation
Reading electrical schematics
Blueprint reading and interpretation
Low-voltage electrical systems
Basic electrical diagnostics
Hand and power tool operation
Mechanical troubleshooting
Equipment maintenance
Basic automotive repair
Small engine repair knowledge
Hose repair and replacement
Parts inspection
Equipment operation
Preventive maintenance
Identifying equipment issues
Following technical procedures
Workplace safety compliance
Construction safety awareness
Material handling
Quality control
Attention to detail
Following technical specifications
Verbal communication
Written communication
Active listening
Team collaboration
Professional communication
Conflict resolution
Customer service
Building professional relationships
Communicating with supervisors
Reporting incidents accurately
Documentation and recordkeeping
Interpersonal skills
Respectful communication
Patience and understanding
Providing clear instructions
Working with diverse individuals
Direct support services
Individualized care and support
Behavioral observation
Behavior documentation
Incident reporting
Following individualized support plans
Promoting independence
Person-centered support
De-escalation techniques
Recognizing behavioral changes
Supporting daily living activities
Assisting with transitions
Maintaining professional boundaries
Safety monitoring
Maintaining confidentiality
Following established procedures
Team-based support
Accurate T-log documentation
GER documentation and reporting
Supporting individuals with disabilities
Reliability and dependability
Strong work ethic
Time management
Organization
Problem-solving
Critical thinking
Adaptability
Self-motivation
Accountability
Punctuality
Multitasking
Independent work
Following directions
Willingness to learn
Attention to safety
Decision-making
Task prioritization
Working under pressure
Meeting deadlines
Flexibility with job responsibilities
Taking initiative
Maintaining a clean work environment
Consistency and follow-through
Learning new processes quickly
Certification
OSHA 30
ATSSA
Drivers license
Electrical certificate
Timeline
Customer Service Representative
Gt Independence
08.2026 - Current
Support Coach
Horizons inc
10.2025 - 07.2026
Utility Worker
Utility traffic control
03.2023 - 09.2025
Cable Technician
AtoB communications
01.2023 - 03.2023
Material Handler
Pratt & Whitney
02.2022 - 03.2023
Electrical - Electrical
Lincoln College of Technology
01.2019 - 01.2020
Middletown High School