Gene Flores
Lutz
Summary
Adaptable individual with strong mechanical aptitude and time management skills. Experienced in assisting with repairs and customer inquiries, effectively addressing client needs and contributing to team success through collaboration and problem-solving.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Seed World USA
Odessa, FL
02.2026 - Current
- Responded to customer inquiries via phone and email, ensuring timely and accurate information delivery.
- Assisted customers with order placements, resolving issues efficiently to enhance satisfaction.
- Processed returns and exchanges, maintaining compliance with company policies and procedures.
- Documented customer interactions in CRM system, supporting team communication and follow-up tasks.
- Collaborated with team members to streamline processes, improving overall service efficiency.
- Identified common customer concerns, providing feedback for process improvements to management.
- Maintained product knowledge to effectively address client needs and promote additional services offered by the company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
Assistant Mechanic
Good Guys Golf Carts
Lutz, FL
06.2024 - 12.2024
- Assisted in diagnosing and repairing electric golf carts to ensure optimal performance.
- Collaborated with senior mechanics to conduct routine maintenance and preventative service checks.
- Supported inventory management by organizing parts and supplies for easy access during repairs.
- Maintained cleanliness of work area, adhering to safety protocols and promoting a safe environment.
- Learned new repair techniques from experienced team members, adapting quickly to shop procedures.
- Collaborated with team members on large scale projects, completing tasks within tight deadlines.
- Maintained a safe work environment by adhering to safety protocols and proper equipment usage.
- Repaired and replaced worn and damaged components.
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
- Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
Education
High School Diploma -
Homeschool
Lutz, FL05-2025
Skills
- Electrical troubleshooting
- Fuel system service
- Steering systems
- Battery maintenance
- Mechanical aptitude
- Charging systems
Timeline
Customer Service Representative
Seed World USA
02.2026 - Current
Assistant Mechanic
Good Guys Golf Carts
06.2024 - 12.2024
High School Diploma -
Homeschool