Blake L. Lewis
Collections Manager
Arlington,TX
Summary
Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.
Overview
8
8
years of professional experience
Work History
Collections Manager
Drive Time Automotive Group
Fort Worth, TX
05.2019 - Current
- Identify and recommends methods to improve management and operations of loan/collection administration involving enhanced work processes, increased responsiveness, efficient use of resources and quality service delivery
- Provide proactive leadership to the team to achieve maximum performance that results in a method consistent with DriveTime's vision and values
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Visited premises of customers to directly collect payments.
- Generated and distributed current statements to customers.
- Posted receipts to appropriate general ledger accounts.
- Established procedures for collection of past due amounts.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Documented interactions in computer database and updated information.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked with legal resources and recovery teams to manage default issues.
- Conducted investigations of customer accounts and payment histories.
Customer Service Manager
Drive Time Automotive Group
Fort Worth, TX
10.2021 - 09.2022
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Researched and corrected customer concerns to promote company loyalty.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Office Assistant
Tarleton State University
Stephenville, TX
01.2018 - 05.2019
- Provided customer service assistance to residents and staff
- Answered phones and forwarded calls or messages appropriately
- Received and reported requests for repairs, maintenance and lock changes
- Distributed mail to resident’s mailboxes and maintained accurate logs for lockouts, equipment, check-outs and package pick-ups
Residential Leader
Tarleton State University
Stephenville, TX
08.2017 - 05.2019
- Fostered a safe and inclusive residential community conducive to academic success and personal growth for up to 50 first year undergraduates
- Planned and executed diverse educational and social programming to facilitate student development
- Served in on-call duty rotation to address student crisis, conflict, and facility issues for a community of 600 undergraduates, providing referrals when necessary
- Completed administrative tasks including incident reports, monthly programming reports, and maintenance and custodial documentation
Education
Bachelor of Business - Management
Tarleton State University
Skills
Analytical reasoning
Past due balance management
Superior attention to detail
Ethical approach
Strong in MS Access and Excel
Customer Relations
Monitoring standards
Billing concerns
Audits understanding
Accomplishments
- B.O.L.D Executive Member (Fall 2017-Summer 2019)
- We over Me Mentoring Program (Fall 2018-Summer 2019)
Travel
Traveling is something I love to do. I have been to Germany, Dominican Republic, and Mexico. I strive to learn about different cultures and experiences to improve my knowledge and how others live. I have filmed most my travel experiences to be able to re-live those memories and remember the connections with others I met.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
"I’ve missed more than 9,000 shots in my career. I’ve lost almost 300 games. 26 times I’ve been trusted to take the game winning shot and missed. I’ve failed over and over and over again in my life, and that is why I succeed.”
Michael Jordan
Timeline
Customer Service Manager
Drive Time Automotive Group
10.2021 - 09.2022
Collections Manager
Drive Time Automotive Group
05.2019 - Current
Office Assistant
Tarleton State University
01.2018 - 05.2019
Residential Leader
Tarleton State University
08.2017 - 05.2019
Bachelor of Business - Management
Tarleton State University