Hi, I’m
Blake Yvonne Phillips
MI
Summary
High-energy student currently finalizing Bachelor of Music degree at Michigan State University. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
years of professional experience
Work History
Breslin Student Events Center
Guest Service Associate
09.2021 - Current
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name.
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Walked through properties to maximize guest safety and clear areas of trash and debris.
- Recommended top dining and entertainment options for guests in East Lansing area.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
Breslin Student Events Center
Front Desk Receptionist
09.2021 - Current
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Monitored office supplies by checking inventory and placing orders.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Mount Hope Church
Church Musician
12.2022 - 12.2022
Job overview
- Scheduled rehearsals with other musicians and choirs.
- Specialized in both classical and contemporary music.
- Punctually attended practices.
- Sight-read difficult music accurately and at tempo.
- Used printed text and musical notations to memorize musical selections and routines.
- Met with soloists and concertmasters to discuss and prepare for performances.
College, Sitters, Nannies, And Tutors
Nanny
12.2019 - 02.2020
Job overview
- Supported children in play activities, meals and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted children with homework assignments and special projects across different subjects.
- Monitored schedules to maintain sleeping, eating and school schedules for children.
- Involved children in caring for household pets and chores.
- Identified warning signs of emotional and developmental problems in children.
Edgewood United Methodist Ch
Church Volunteer
09.2019 - 12.2019
Job overview
- Served as positive adult role model for older youth through appropriate dress, speech and attitude.
- Created engaging environment to foster sense of belonging for participants.
- Taught and cared for children as young as six weeks old in church nursery.
- Took roll for students and volunteers at each event, meeting or gathering.
Wayne County Community College District
Camp Counselor/Activity Instructor
05.2018 - 08.2018
Job overview
- Instructed participants on safety techniques and specific activity requirements
- Provided clear instruction to activity and program participants to ensure fun and safety
- Watched participants to spot difficulties and provide aid, stopping activities and offering medical assistance
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
- Transported and escorted program participants to and from activities and on field trips
- Trained staff members on conducting events and following safety procedures
- Ordered and maintained all recreational equipment
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Worked with children of varying age, interest, skill and developmental levels.
- Led groups of children safely through variety of camp activities.
Wayne County Community College District
Paid Summer Intern
05.2018 - 08.2018
Job overview
- Organized company files and created support system to decrease workload and increase productivity of account managers
- Answered incoming telephone calls, took down messages and provided information
- Sorted and organized materials such as physical files, tracking spreadsheets and reports
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
- Interacted with customers by phone, email or in-person to provide information.
- Delivered clerical support by handling range of routine and special requirements.
- Sorted and organized files, spreadsheets and reports.
K-Mart
Cashier
05.2018 - 08.2018
Job overview
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer to balance register at beginning and end of shift
- Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches
- Resolved issues with POS systems, card readers and receipt printers to prevent customer delays
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Checked prices for customers and processed items
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Used POS system to enter orders, process payments and issue receipts.
Education
Michigan State UniversityEast Lansing, MI
Bachelor of Music from Vocal Performance
05.2024
University Overview
- Minor: Teaching English as a Second Language
- Dean's List Fall 2022, Fall 2021, Fall 2020, Fall 2018
- 3.35 GPA
- Study Abroad: South Korea, Korean
- Extracurricular Activities: Elected Secretary of Teaching English as a Second Language Club
Skills
- Team collaboration
- Client Relationships
- Google Applications
- Refunds and exchanges
- Customer assistance
- Store merchandise
- Stocking
- Merchandising expertise
- Retail merchandising
- Friendly demeanor
- Positive Reinforcement
- Teamwork and Collaboration
- Creative and Energetic
- Scheduling and Planning
- Computer Proficiency
- Friendly, Positive Attitude
- Vast Singing Range
- Choir Performances
- Taking Cues and Direction
- Performing with Choirs
- Guest Experiences
- Dance Techniques
- Voice Development
- Telephone Etiquette
- Data Research and Analysis
- Data Entry and Database Software
- Positive Attitude and Energetic
- Data Imports
- Data Confirmation
Languages
Korean
Elementary
Italian
Elementary
French
Elementary
German
Limited Working
Timeline
Church Musician
Mount Hope Church
12.2022 - 12.2022
Guest Service Associate
Breslin Student Events Center
09.2021 - Current
Front Desk Receptionist
Breslin Student Events Center
09.2021 - Current
Nanny
College, Sitters, Nannies, And Tutors
12.2019 - 02.2020
Church Volunteer
Edgewood United Methodist Ch
09.2019 - 12.2019
Camp Counselor/Activity Instructor
Wayne County Community College District
05.2018 - 08.2018
Paid Summer Intern
Wayne County Community College District
05.2018 - 08.2018
Cashier
K-Mart
05.2018 - 08.2018
Michigan State University
Bachelor of Music from Vocal Performance
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