BLAMA A. DIXON
Hamilton,USA
Summary
Highly versatile professional with necessary skills to bring organizational stability as a Human Resources Business Partner. Skilled in training team members and collaborating with professionals to drive complex HR initiatives. Effective communicator with ability to coordinate overall HR efforts with management, employees, and internal departments. Proficient in interpreting policies, procedures, and human resources concepts aligned with business/mission strategy. Known for articulate interpersonal, verbal, and written communication skills. Acknowledged for strong work ethic, integrity, and proactive approach to work.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Management Trainee
5North Sales
New York, NY
- Directed sales calls with team members to implement sales and customer retention goals
- Studied customer preferences to determine focus of sales efforts
- Explained product features with customers and made personal recommendations regarding specific items needed to meet various needs
- Rectified average of 10 customer complaints per month regarding sales and services
Executive Team Leader Guest Experience – Human Resources
Target
Langhorne, PA
01.2015 - Current
- Focus on recruiting, training, and leading talented professionals to champion all front-end operations and HR Department activities within store
- Administer store funneling in $52M in sales per annum
- Currently ranked 7th regarding company sales and slashed cashier turnover rate by 12% with goal of 46%
- Served as District Captain to participate in 2018 Philly Pride Parade and registered and assigned float spots to hundreds of participants
- Store Modernization Captain training 40 employees in specialty areas such as beauty, tech, and style
- Helped store in district to make red cards goal of 38 per week; gained objective for four consecutive months
- District Volunteer Captain directing volunteering opportunities for teammates through United Way and other local food pantries
- Enhanced professionalism of four team members to take new roles as team leaders
Manager, Service Experience
Nordstrom Rack
Princeton, NJ
01.2014 - 01.2015
- Screened through average of 25 customer service calls per day while recommending merchandise based on customer needs
- Managed service experience team members ensuring attentiveness and compliance with company policy
- Utilized sound judgment to issue credits and made exceptions to customer policies to retain high level of service
- Exercised emotional intelligence and interpersonal skills to influence 200+ customers to sign-up store credit cards yielding $200K+ in new account sales
Customer Service Supervisor
Bed, Bath & Beyond
Lawrenceville, NJ
01.2010 - 01.2014
- Measured employees’ performance and fine-tuned capabilities regarding greeting, tone of voice, and how to accommodate customers
- Articulated merchandise and operation of merchandise to customers
- Rectified customer disputes and provided accommodations when needed
- Suggested appropriate products based on customer needs
- Enhanced work performance by leading training programs on new staff development
Education
BA - Human Resource Management/Criminal Justice
RUTGERS UNIVERSITY
New Brunswick, NJMaster’s in Human Resource -
10.2024
Skills
- Team Leadership
- Talent Acquisition & Development
- Human Resources
- Program Management
- Strategic Planning
- Change & Risk Management
- Business Development
- Store Management
- Community Outreach
- Microsoft Office
- Product & Service Knowledge
- Regulatory Compliance
- Workday & Jas
Certification
Google IT Support Specialist
CompTIA Security+
Timeline
Executive Team Leader Guest Experience – Human Resources
Target
01.2015 - Current
Manager, Service Experience
Nordstrom Rack
01.2014 - 01.2015
Customer Service Supervisor
Bed, Bath & Beyond
01.2010 - 01.2014
BA - Human Resource Management/Criminal Justice
RUTGERS UNIVERSITY
Master’s in Human Resource -
Management Trainee
5North Sales