Diamante Mallory
Sicklerville
Summary
Results-oriented Management Trainee with a strong ability to adapt and efficiently learn new processes. Proven track record of driving growth through effective leadership and problem-solving. Skilled in team building and customer service, leveraging training and morale-building techniques to enhance employee engagement and performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Management Trainee
CINTAS, Professional Uniform and Facility Services
Philadelphia
07.2024 - Current
- Completed management training in sales, operations, customer service, leadership development, enhancing knowledge across multiple business areas.
- Supported business growth through prospecting, account management, and building strong customer relationships, contributing to increased sales opportunities.
- Assisted with route operations, inventory management, and service coordination, leading to improved operational efficiency and heightened customer satisfaction.
- Developed skills in consultative selling, problem-solving, and branch operations within a fast-paced environment.
Casino Dealer
Harrahs Casino And Resort
01.2021 - Current
- Welcomed customers by explaining game rules and cash transactions, enhancing player experience.
- Tracked and reported game wins and losses, ensuring compliance with regulations and integrity of gaming operations.
- Maintained professionalism and composure in high-pressure environment, fostering a positive atmosphere.
- Demonstrate excellent customer service skills, resulting in an increase in customer satisfaction ratings by 90%.
- Handle customer disputes and complaints with tact and diplomacy, resulting in a decrease in customer complaints by 75%.
Furniture Sales Lead
Big Lots
04.2019 - 01.2021
- Collaborated with clients to design custom layouts tailored to their specific needs and spaces.
- Provided timely updates to customers regarding scheduled furniture deliveries to ensure clear communication.
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Conducted post-delivery follow-ups with clients to assess satisfaction and address any concerns.
- Developed inventory control process through the use of bar codes, cycle counts, and other tools, ensuring accurate tracking of products and reducing errors associated with manual inventory processes.
Prep Cook
Maris Grove
12.2016 - 08.2019
- Delivered consistent high-quality meals for 400 customers daily, contributing to positive dining experiences.
- Prepared cooking supplies and workstations during opening and closing, enhancing efficiency for daily operations.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Ensured clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash, supporting food safety standards.
Education
Bachelor of Science - Marketing Minor: Digital Marketing
West Chester University of Pennsylvania
West Chester, PA12-2023
Skills
- Customer relationship management
- Team leadership
- Product knowledge
- Inventory control
- Cross Functional Communication
- Team Leadership and Employee Development
- Complex Problem-Solving
- Critical Thinking
- Time-Management Skills
- Attention to Detail
- Safety Compliance
- Professionalism
- Relationship building
Certification
- Digital Marketing Certification
- Hubspot Certification
- Redcross CPR
- Meticulous Hiring Certificate
- Core Course Completion
Timeline
Management Trainee
CINTAS, Professional Uniform and Facility Services
07.2024 - Current
Casino Dealer
Harrahs Casino And Resort
01.2021 - Current
Furniture Sales Lead
Big Lots
04.2019 - 01.2021
Prep Cook
Maris Grove
12.2016 - 08.2019
Bachelor of Science - Marketing Minor: Digital Marketing
West Chester University of Pennsylvania