Shila Kelly
Citrus Heights
Summary
Detail-oriented and adaptable Management Trainee with 3 years of sales experience and over 7 years of high-level administrative support to executives. A strong educational background and extensive knowledge of administrative functions complement exceptional organizational abilities and a deep understanding of corporate policies, procedures, and ethics. Outstanding communication skills facilitate effective collaboration across teams, enhancing overall operational efficiency. Committed to driving success through proactive problem-solving and meticulous attention to detail in every task.
Overview
2027
2027
years of professional experience
Work History
Management Trainee
Enterprise Mobility
Sacramento, CA
2023 - Current
- Implemented operational strategies to enhance efficiency and service quality.
- Managed project timelines and deliverables, ensuring alignment with organizational goals and objectives.
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Used company reports to analyze sales, gross profit and inventory activities.
- Handled day-to-day customer or client questions via telephone or email.
- Assisted with onboarding of new employees by providing training and development resources.
- Described product to customers and accurately explained details and care of merchandise.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Claims Analyst
MMC Group – Maximus
Sacramento, CA
01.2021 - 01.2023
- Responsible for reviewing unemployment insurance claims to determine further process the claim the next steps required to resolve individual issues; analyzing information, notes, and documentation to identify gaps or discrepancies in information.
- Analyze claim information to identify discrepancies or missing information for potential eligibility issues.
- Assessing the information against requirements based on UI Code, Policies and Procedures.
- Working with subject matter experts to gain further understanding of how to address outstanding issues or identify when a claim needs to be escalated.
- Notating all actions taken on a claim clearly and thoroughly.
- Demonstrate the ability to make logical decisions.
- Demonstrate the ability to manage a workload in a way that meets timeliness requirements.
- Determine protest status, and process claims with confirmed eligibility issues for potential adjudication and determination by the California Employment Development Department.
- Document employer interactions, along with actions taken to supplement case notes.
Administrative Assistant III
Project GO, Inc.
Roseville, CA
01.2014 - 01.2021
- Collaborated with program director to establish and expand energy-efficient initiative sponsored by Pacific Gas & Electric, driving organizational impact.
- Contributed to project meetings by suggesting necessary improvements to processes and deliverables.
- Oversaw team objectives and coordinated project timelines, integrating new information for optimal outcomes. Directed project schedules and team goals, ensuring alignment with organizational strategies and information flow.
- Reviewed and updated program documentation to support operational efficiency and effectiveness.
- Achieved streamlined billing and invoicing through thorough preparation and meticulous review. Resolved processing issues effectively, leading to improved accuracy in approvals.
- Review program proposals, emails, and memos.
- Establishing client communication for identifying and defining the requirements, objectives, and scope of the program, while developing and updating all client information.
- Attention to detail, even under pressure.
- Address questions or concerns regarding elements of the program and the function of installed equipment.
- Conduct data analysis and database queries.
- Manage day to day activity for field visitation, ensuring the best value is being provided to clients.
- Assist with the development and implementation of program strategies.
- Performing analysis with the use of databases and spreadsheets
- Organized and maintained project documentation to ensure accessibility and accuracy.
- Assisted in scheduling meetings, coordinating travel arrangements, and managing calendars for team members.
- Coordinated communication between departments to streamline project workflows and enhance collaboration.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
Master of Science - Information Technology, Project Management
American InterContinental University
Chandler, AZ01-2022
Bachelor of Arts - International Business
American InterContinental University
Chandler, AZ01-2015
Skills
- Objection handling
- Sales strategy development
- Strategic planning
- Analytical problem solver
- Interpersonal communication
- Customer complaint resolution
- Professionalism
- Appointment scheduling
- Goal setting
- Sales process
- Customer relationship management
- Product knowledge
- Rapport and relationship building
- Goal setting and achievement
- Detail-oriented
- Decision-making
- Effective communication
- Active listening
- Organizational skills
- Time management
- Teamwork and collaboration
- Contract preparation
- Problem-solving abilities
- Attention to detail
- Proficient in Microsoft office
Websites
Timeline
Claims Analyst
MMC Group – Maximus
01.2021 - 01.2023
Administrative Assistant III
Project GO, Inc.
01.2014 - 01.2021
Management Trainee
Enterprise Mobility
2023 - Current
Master of Science - Information Technology, Project Management
American InterContinental University
Bachelor of Arts - International Business
American InterContinental University