Jackson McNeill
Omaha
Summary
Detail-oriented professional with a Bachelor’s degree in Criminal Justice and a specialization in Business, complemented by extensive experience in business operations, reporting, and process improvement. Expertise includes analyzing workflows, supporting software systems, training users, and fostering collaboration across teams to enhance operational efficiency. Demonstrated ability to identify and resolve operational challenges. Eager to leverage analytical skills and systems support expertise in a dynamic IT Business Systems Analyst role.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Management Trainee
Enterprise Mobility
Omaha, NE
06.2025 - Current
- Analyze branch operational workflows to identify inefficiencies and implement process improvements
- Generate and interpret performance reports related to revenue, utilization, and customer service metrics
- Collaborate with cross-functional teams to resolve hardware and software-related operational issues
- Document business processes and assist in implementing technology-driven workflow enhancements
- Train staff on system updates, reporting tools, and operational procedures
- Support business decision-making through data tracking and performance analysis
Store/Delivery Associate
Body Basics
Lincoln, NE
10.2024 - 05.2025
- Provided in-home equipment delivery and technical setup for customers
- Troubleshoot installation issues and ensured safe equipment operation
- Maintained accurate service and delivery records
- Coordinated timely deliveries to ensure customer satisfaction and operational efficiency.
- Managed delivery routes to optimize time and resource allocation.
Pool Service Technician
Supreme Spa & Pool
Lincoln, NE
05.2024 - 08.2024
- Diagnosed and repaired pool and spa equipment
- Installed new systems and ensured proper functionality
- Maintained service documentation and schedules
Pool Service Technician
Premier Aquatechs
Lincoln, NE
05.2023 - 05.2024
- Performed installation and maintenance of pool liners and auto-covers
- Conducted routine inspections and repairs
- Communicated service findings to customers
Assistant Fitness Center Manager / Pool Operator
Shadow Ridge Country Club
Omaha, NE
05.2019 - 08.2022
- Supervised and directed team operations for daily facility management
- Maintained safety standards through chemical monitoring and compliance
- Trained staff on operational procedures and customer service practices
- Directed daily operations of fitness center, ensuring high standards of cleanliness and safety.
Education
Bachelor of Science - Criminal Justice, Business Specialization
University of Nebraska–Lincoln
05.2025
Skills
- Process Analysis & Workflow Improvement
- Data Reporting & Documentation
- Microsoft Excel & Office 365
- System Troubleshooting
- Business Operations Analysis
- Objection handling
- Sales strategy development
- Closing techniques
- Account management
- Performance analysis
- Training & Support
- Data Entry & Information Management
Certification
CPR Certification
Timeline
Sales Management Trainee
Enterprise Mobility
06.2025 - Current
Store/Delivery Associate
Body Basics
10.2024 - 05.2025
Pool Service Technician
Supreme Spa & Pool
05.2024 - 08.2024
Pool Service Technician
Premier Aquatechs
05.2023 - 05.2024
Assistant Fitness Center Manager / Pool Operator
Shadow Ridge Country Club
05.2019 - 08.2022
Bachelor of Science - Criminal Justice, Business Specialization
University of Nebraska–Lincoln