Brandon Kidd

Detail-oriented Computer Information Systems graduate with strong customer service background and hands-on experience in help desk support and business analysis. Skilled in troubleshooting hardware, software, and network issues while implementing technology-driven solutions to improve processes. Strong communicator and problem solver, capable of adapting to new technologies in fast-paced environments.

• Residential Assistant, Alabama State University, 08/23, 05/24, Responded to and resolved student concerns in a timely and professional manner., Documented incidents and maintained detailed reports for administrative review., Enforced policies and ensured a structured and secure living environment., Demonstrated conflict resolution and communication skills in high-pressure situations.
• Escort, Alabama State Royal Court Member, Alabama State University, 05/23, 05/26, Represented the university in official events, demonstrating professionalism and strong interpersonal communication., Engaged with students, faculty, and external stakeholders, providing information and assistance as needed., Managed responsibilities in high-visibility, fast-paced environments while keeping composure and organization., Collaborated with university staff and leadership to support campus initiatives and events.
• Active Member, Alpha Phi Alpha Fraternity, Inc., 04/24, Present, Collaborated with team members to plan and execute events and community initiatives., Participated in leadership development and organizational operations., Communicated effectively within a structured organization to support group objectives., Demonstrated accountability, time management, and commitment to responsibilities.