Blanca Banuelos
Collinsville,USA
Summary
Competitive, highly motivated individual with leadership experience from professional endeavors, analytical, critical thinker who meets challenges head on. 12+ years of claim adjusting commercial auto, property damage and BI claims.
Overview
14
14
years of professional experience
Work History
Senior Claim Specialist
Paul Transportation LLC
08.2024 - Current
- Manage and oversee cargo claims for the company's asset side and logistics operations, ensuring accurate and timely resolution of damages and losses
- Coordinate with carriers to address claim-related issues, including the processing of carrier deductibles and ensuring appropriate notification to carrier insurance
- Gather and validate claim forms and supporting documentation from customers, ensuring accurate submission to carrier insurance in accordance with established timelines
- Monitor and deduct carrier deductibles from claim payments, facilitating payment arrangements with carriers to ensure swift resolution
- Process and issue payments to customers for valid claims, ensuring compliance with company policies and contractual agreements
- Adjust property damage claims and forward higher-level claims (e.g., Business Interruption) to company insurance for further settlement
- Retain and manage attorneys for legal representation in cargo or property claims requiring litigation or dispute resolution
- Evaluate claims for potential collections, coordinating with internal and external stakeholders to initiate appropriate actions
Senior Claim Adjuster
John Christner Trucking, LLC
08.2021 - Current
- Handle property damage, bodily injury claims, heavy equipment physical damage claims from inception to closure to company’s equipment
- Manage, investigate, and determine liability claims in a timely manner
- Keep a good filing system in our company’s drive with important documents for the claim and team members to access
- Dispatch tows and hazmat assistance to any required accident at any time of the day, help with post DOT accident drug and alcohol testing
- Create reports for accounting, safety department as needed
- Assist drivers with any questions regarding their accident from initial reports, deductible, repairs, and subrogation recoveries
- Assist attorneys with case documentation and case management
- Processed payments for claims and vendors
- Review estimates and determined if repairs should be completed
Senior Claim Adjuster
Melton Truck Lines LLC
04.2012 - 08.2021
- Managed commercial, cargo, property, and bodily injury claims from its initiation to closing
- Determined liability, negotiated with claimants and their attorneys
- Managed reserves and settlement within authority
- Managed and hired defense attorneys and legal expenses, assisted in mediations prepared files for litigation
- The majority of my BI cases were settled with plaintiff attorneys before mediation
- Handled cargo, property damage and litigated claims
- Managed claim process to ensure efficient resolution, reviewed medical records, property damage estimates
- Investigated heavy equipment accidents, regular vehicle, building damage and all claims
- Interviewed claimants, agents, attorneys, and police
- Handled claims in a timely manner within statutes and regulations
Marketing Associate
Melton Truck Lines LLC
03.2011 - 04.2012
- Manage the marketing plan, communications calendar
- Manage creative agency timelines deliveries, create agendas, edit and produce presentations and spreadsheets for internal and external communications
- Support and coordinate the overall business development
- Manage partner contact database and track communications
- Track and manage contracts
- Research and develop new opportunities and negotiate terms
Education
Adjuster License -
Microsoft Certification -
Associates - Business management
Cerritos Jr. College
High School Diploma -
Lynwood High School
Bachelors degree -
Working Towards My Bachelors Degree
01-2027
Skills
- Bilingual (English, Spanish)
- Claim adjusting
- Customer service
- Computer skills
- Microsoft Office 365
- Client services
- Leadership
- Communication
- AS400
- EIG
- Salesforce
- Writing skills
Timeline
Senior Claim Specialist
Paul Transportation LLC
08.2024 - Current
Senior Claim Adjuster
John Christner Trucking, LLC
08.2021 - Current
Senior Claim Adjuster
Melton Truck Lines LLC
04.2012 - 08.2021
Marketing Associate
Melton Truck Lines LLC
03.2011 - 04.2012
Microsoft Certification -
Associates - Business management
Cerritos Jr. College
High School Diploma -
Lynwood High School
Adjuster License -
Bachelors degree -
Working Towards My Bachelors Degree
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