Angelica Hernandez
Cleveland,Tx
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Customer Service Representative III (Senior Medical Assistant)
BARC Animal Shelter and Adoptions
Houston, Tx
01.2018 - Current
- Resolved internal and external customer requests, investigating specific situations and providing detailed transcripts using shelter software.
- Maintained comprehensive records of services provided, ensuring data accuracy and accessibility.
- Streamlining, validating, and generating documentation for daily section operations.
- Creating, editing, and confirming monthly and weekly schedules for surgery, clinic, and veterinary staff.
- Prepared periodic and special reports on services rendered, compiling relevant information to support operational insights.
Customer Service Representative II
BARC Animal Shelter and Adoptions
Houston, Tx
01.2014 - 01.2018
- Managed incoming calls and emails to address customer concerns efficiently.
- Assisted customers with pet adoption inquiries, providing essential information to support informed decisions.
- Resolved customer complaints by offering solutions and support promptly.
- Reviewed adoption applications to ensure compliance with policies, authorizing or declining adoptions based on established criteria.
- Processed animal intakes for surrendered animals.
- Facilitated payment acceptance for bite case transactions and animal redemptions, ensuring accurate processing and customer satisfaction.
- Administered issuance of City of Houston pet licenses through mail, handling cash and check payments.
Level 4 Teller/ Backup Vault Teller/ Vault Teller
Shell Federal Credit Union
Pasadena, Tx
01.2008 - 01.2013
- Conduct drive-thru and frontline operations involving check cashing, withdrawal execution, deposit facilitation, payment processing, and Western Union transfers.
- Balanced teller drawer daily, ensuring accuracy and accountability.
- Maintained daily vault balance, securing cash and minimizing risk.
- Processed ATM deposits, facilitating smooth banking operations.
- Conducted monthly audits to verify compliance and ensure operational accuracy.
- Ordered cash supplies based on branch demands to enhance service delivery.
- Researched teller outages, offering data-driven recommendations for improvement.
Drive Thru Vault Teller
Chase Bank
Houston, TX
01.2007 - 01.2008
- Audited vault and cashbox transactions daily to uphold financial integrity.
- Processed customer cash deposits and withdrawals to facilitate seamless transactions.
- Secured cash for drive-thru operations, enhancing service speed and reliability.
Education
CNA Certification -
Everest Institute
Austin, TX01.2007
High School -
Dr. Leo G Cigarroa High School
Laredo, TX01.2004
Some College (No Degree) -
University of Texas At Austin
Austin, TXSome College (No Degree) -
San Jacinto College
Pasadena, TXSkills
- Detail-oriented
- Adaptive team player
- Effective communicator
- Scheduling coordination
- Bilingual (English, Spanish)
- Proficient in Word
- Ten-key proficiency
- Multitasking and organization
- Typing proficiency
- Cash handling
- Task prioritization
- Banking operations support
- Verbal and written communication
- Customer education
- Conflict resolution
Timeline
Customer Service Representative III (Senior Medical Assistant)
BARC Animal Shelter and Adoptions
01.2018 - Current
Customer Service Representative II
BARC Animal Shelter and Adoptions
01.2014 - 01.2018
Level 4 Teller/ Backup Vault Teller/ Vault Teller
Shell Federal Credit Union
01.2008 - 01.2013
Drive Thru Vault Teller
Chase Bank
01.2007 - 01.2008
CNA Certification -
Everest Institute
High School -
Dr. Leo G Cigarroa High School
Some College (No Degree) -
University of Texas At Austin
Some College (No Degree) -
San Jacinto College