Shyairus Brown
Rochester,NY
Summary
Passionate, innovative, and disciplined attendant seeking a position as an AmeriCorps member within The Access to Justice Project. Provides superior customer service and a skilled organizer with an eye for fine details. Eager to leverage my diverse background in criminal justice, administrative support, and customer service to contribute to expanding access to legal assistance for low-income individuals and addressing their critical basic needs.
Overview
4
4
years of professional experience
Work History
Customer Service Representative III (Temporary position)
Maximus
10.2023 - 12.2023
- Utilized various New York State of Health databases daily.
- Verified consumer information and assisted with health insurance applications and renewals.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Administrative Assistant (Temporary Position)
AMI Expeditionary Healthcare
05.2021 - 07.2021
- Registered and assisted individuals seeking Covid-19 testing.
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Assisted development and implementation of new administrative procedures.
Medical Receptionist (Temporary Position)
Favorite Healthcare Staffing
02.2021 - 04.2021
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Personal Shopper
Instacart
03.2020 - 12.2020
- Received and processed grocery orders, selected quality items, and provided customer assistance.
- Delivered groceries on time and assisted with food selection and inquiries.
Education
Master in Forensic Psychology -
Arizona State University
03.2024
Bachelor's degree in Criminal Justice -
SUNY College at Brockport
12.2020
Skills
- Multitasking
- Critical Thinking
- Adaptable
- Organized
- Detail-oriented
- Proofreading
- Research
- Complaint resolution
- Scheduling
- Recordkeeping strengths
- System implementation
- Documentation
Timeline
Customer Service Representative III (Temporary position)
Maximus
10.2023 - 12.2023
Administrative Assistant (Temporary Position)
AMI Expeditionary Healthcare
05.2021 - 07.2021
Medical Receptionist (Temporary Position)
Favorite Healthcare Staffing
02.2021 - 04.2021
Personal Shopper
Instacart
03.2020 - 12.2020
Master in Forensic Psychology -
Arizona State University
Bachelor's degree in Criminal Justice -
SUNY College at Brockport
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