Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destinee Bell

Macon,MS

Summary

Dedicated and results-oriented customer service representative with a proven track record of delivering exceptional customer experiences. Adept at handling inquiries, resolving issues and building positive customer relationships. Demonstrated success in meeting and exceeding customer satisfaction expectations.

Overview

5
5
years of professional experience

Work History

Temporary Remote Customer Service Representative

Verizon Wireless
04.2024 - 02.2025
  • Processed both incoming and outgoing telephone interactions.
  • Managed inbound customer inquiries through phone, email, and chat resolving over 50 issues daily with a focus on first-call resolution.
  • Assist customers with product inquiries, order placements and tracking, managing a high call volume.

Sales Associate

Scooba Junction
01.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Remote Receptionist

Carenet Health
11.2019 - 01.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Education

Associate Degree In Nursing - Nursing

East Mississippi Community College
Scooba, MS
05.2021

High School Diploma -

Noxubee County High School
Noxubee, MS
05.2019

Skills

  • Customer service
  • Active listening
  • Microsoft Word, Excel, and Outlook experience
  • Data entry
  • Call center experience
  • Multitasking
  • Conflict resolution
  • Time management

Timeline

Temporary Remote Customer Service Representative

Verizon Wireless
04.2024 - 02.2025

Sales Associate

Scooba Junction
01.2023 - 03.2024

Remote Receptionist

Carenet Health
11.2019 - 01.2023

Associate Degree In Nursing - Nursing

East Mississippi Community College

High School Diploma -

Noxubee County High School

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