Destiny Rodriguez
Chicopee,MA
Summary
Professional Summary
Reliable and experienced administrative professional with a strong background in customer service, billing, inventory management, and team leadership. Skilled at keeping daily operations organized, handling financial and customer records, processing orders and purchase orders, and helping teams stay on track. Known for being dependable, detail-oriented, and able to handle multiple responsibilities in a fast-paced work environment.
Overview
2
2
Languages
10
10
years of professional experience
Work History
Customer Service Representative (Temporary Position)
01.2025 - 01.2026
- Managed high-volume customer inquiries while simultaneously overseeing comprehensive inventory tracking and stock accuracy.
- Processed daily billing transactions and generated accurate purchase orders to maintain smooth supply chain operations.
- Collaborated with internal departments to resolve discrepancies in orders, invoicing, and inventory levels promptly.
Lead Recruiter
Masis Staffing Solutions
01.2023 - 01.2025
- Led a team of recruiters in sourcing, screening, and hiring top talent for multiple departments.
- Developed and implemented recruitment strategies to attract passive candidates through social media and networking events.
- Conducted structured interviews to evaluate qualifications and cultural fit.
- Managed the full recruitment cycle from initial outreach to onboarding.
Collections Manager
Springfield Gardens
01.2021 - 01.2023
- Implemented efficient collection strategies that reduced overdue accounts and improved cash flow.
- Negotiated payment plans while maintaining professional and empathetic communication with tenants.
- Performed regular audits to identify at-risk accounts and prioritize collection efforts.
- Partnered with legal counsel on escalated collection cases and evictions when necessary.
Sales Manager
Rent-A-Center
01.2016 - 01.2021
- Achieved consistent sales growth by implementing effective sales and marketing strategies.
- Mentored and coached sales team members on product knowledge, sales techniques, and customer service.
- Oversaw daily store operations including inventory control and customer financing options.
- Built strong relationships with customers to drive repeat business and long-term loyalty.
Education
Diploma - undefined
Putnam Vocational Technical Academy
01.2016
Skills
- Leadership
- Customer Relations
- Recruitment & Sourcing
- Team Training
- Communication skills
- Billing & Purchase Orders
- Time & Task Management
- Self-Directed Initiative
- Multitasking
- Process Optimization
- Working knowledge of Microsoft office & Excel
- Attention to detail
Languages
English
Spanish
Timeline
Customer Service Representative (Temporary Position)
01.2025 - 01.2026
Lead Recruiter
Masis Staffing Solutions
01.2023 - 01.2025
Collections Manager
Springfield Gardens
01.2021 - 01.2023
Sales Manager
Rent-A-Center
01.2016 - 01.2021
Diploma - undefined
Putnam Vocational Technical Academy