Blanca Brillantes
Loma Linda,CA
Summary
Self-motivated Front Office Receptionist, highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
22
22
years of professional experience
Work History
Front Office Manager
All Star Physical Therapy
Yucaipa, CA
08.2023 - Current
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Set up and schedule upcoming appointments for patients.
- Verify and confirm insurance eligibility.
- Scan in patient documentation.
- Create new patient files/records.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
Office Assistant II
County of Riverside Probation Department
Riverside, CA
09.2001 - 06.2023
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided property/tax information and general information and pamphlets.
- Issued appropriate applications.
- Screened documents before recording.
- Accepted applications
- Assist public with kiosks/computer services.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Education
High School Diploma -
Victor Valley High School
Victorville, CA06.1989
Skills
- Excellent public/customer service
- Team player
- Enjoy helping others
- Data entry
- Cashier
- Great verbal communication
- Employee Supervision
Timeline
Front Office Manager
All Star Physical Therapy
08.2023 - Current
Office Assistant II
County of Riverside Probation Department
09.2001 - 06.2023
High School Diploma -
Victor Valley High School
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