Blanca Castillo
Parks Place Memory Care
Minneapolis,MN
4
years of professional experience
Dedicated housekeeper with a proven track record at Parks Place Memory Care, enhancing guest satisfaction through meticulous cleaning and attention to detail. Skilled in infection control and customer service, I consistently improved cleanliness ratings and minimized complaints by implementing effective cleaning techniques and maintaining a safe, welcoming environment.
Work History
Housekeeper
3 Years 10 Months- Cleaned resident rooms, common areas, and dining spaces following memory care sanitation standards.
- Disinfected high-touch surfaces to support infection control and resident safety.
- Changed linens and made beds with attention to resident comfort and dignity.
- Collected, sorted, and delivered laundry while maintaining organized supply flow.
- Inspected rooms and hallways for spills, hazards, and maintenance concerns.
- Restocked cleaning supplies and resident care areas to support daily operations.
- Responded promptly to housekeeping requests with consistent, reliable service.
- Maintained privacy and respectful communication while working in resident living spaces.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Operated electronic backpack vacuums and floor sweepers.
- Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Ensured compliance with health and safety regulations, conducting regular checks of emergency exits and fire safety equipment.
- Polished fixtures to achieve professional shine and appearance.
- Returned emptied garbage receptacles to proper locations.
- Handled requests for extra linens, toiletries and other supplies.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Eliminated germs and minimized infection risk with expert bathroom cleanings.
- Restocked towels and amenities in bathrooms and bedrooms spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Facilitated smoother check-in process by ensuring rooms were cleaned and ready well ahead of guest arrivals.
- Contributed to substantial decrease in guest complaints related to room cleanliness by adopting detail-oriented cleaning approach.
Skills
Teamwork
Housekeeping
Customer service
Bathroom cleaning
Mopping and sweeping
Vacuuming and sweeping
Cleaning bathrooms
Vacuuming
Cleaning techniques
Health and safety compliance
Bed making proficiency
Kitchen cleaning
Residential cleaning
Hospitality background
Dusting furniture
Customer service-focused
Deep cleaning expertise
Folding clean laundry
Window cleaning
Customer-oriented
Physically strong
Waste disposal
Interior and exterior cleaning
Restroom detailing
Fluent in Spanis
Chemical handling
Laundry management
Window washing
Carpet cleaning
Infection control
Inventory control
Ceiling fan cleaning
Quality assurance controls
Pest control awareness
Tile and grout care
Cleaning and organizing
Detail-oriented
Basic maintenance
Product knowledge
Room preparation
Bloodborne pathogens
Cleaning methods
Guest amenity replenishment
Mopping and buffing floors
Able to lift 40 lbs.
Sanitization techniques
Commercial and residential cleaning
Safe cleaning with chemicals
Interior window washing
Focused and detail-oriented
Hardworking
Dusting
Exceptional time management
Kitchen sanitizing
Surface disinfection
Deep cleaning
Chandelier cleaning
Cleaning light fixtures
Closet detailing
Polishing surfaces
Watering plants
Glass and window washing
Time management
Sweeping and mopping
Professional and courteous
Timeline
Housekeeper
Parks Place Memory Care
12.2022 - CurrentRead More