Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Blanca Cruz

Summary

Dynamic Store Manager with a proven track record at Bamboo Asia, excelling in customer service management and team leadership. Enhanced customer satisfaction through effective training and optimized inventory control, ensuring timely catering orders. Recognized for outstanding communication skills and a commitment to maintaining high operational standards.

Overview

34
34
years of professional experience

Work History

Store Manager

Bamboo Asia
06.2022 - 07.2024
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements. was responsible for opening and closing store, Responsible to get the catering orders on time.

Cashier

Grocery Outlet Bargain Market
10.2020 - 06.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Store Manager

Bamboo Asia
03.2014 - 03.2020
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness. Open store count register made deposits

Service Manager

Chipotle Restaurant
10.2010 - 02.2014
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use. Responsible to count the registers and do deposits.

Store Manager

Mcdonalds, PDI FOODS
05.1999 - 02.2010
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Janitor

Janitorial Services Inc.
05.1997 - 06.1998
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.

Shift Leader

Dominos
06.1990 - 07.1995

was responsible to get the prep ready, count the register,was CSR, do online orders, dispatch drivers for their deliveries order. Trained new employees and delegated tasks.

Education

High School Diploma -

El Camino High School
Oceanside, CA
06-1991

Skills

  • Customer service
  • Problem-solving
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Cash management
  • Shift scheduling
  • Employee training
  • Policies and procedures

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Store Manager

Bamboo Asia
06.2022 - 07.2024

Cashier

Grocery Outlet Bargain Market
10.2020 - 06.2022

Store Manager

Bamboo Asia
03.2014 - 03.2020

Service Manager

Chipotle Restaurant
10.2010 - 02.2014

Store Manager

Mcdonalds, PDI FOODS
05.1999 - 02.2010

Janitor

Janitorial Services Inc.
05.1997 - 06.1998

Shift Leader

Dominos
06.1990 - 07.1995

High School Diploma -

El Camino High School