Blanca Eguia
Benson,NC
Summary
Dynamic office manager with a proven track record at Lane and Associates Family Dentistry, excelling in insurance verification and effective communication. Highly organized and empathetic, I enhanced patient satisfaction through proactive problem-solving and team leadership, ensuring accurate billing and seamless operations. Bilingual in Spanish and English, I foster strong relationships with diverse clientele.
Overview
11
11
years of professional experience
Work History
Office Manager
Lane and Associates Family Dentistry
Fuquay-Varina, NC
10.2024 - Current
- Reviewed completed work to verify consistency, quality, and conformance.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Coded and entered daily invoices with in-house accounting software.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Monitored changes in insurance policies and communicated relevant updates to staff and patients.
- Validated insurance and advised patients of benefits and coverage.
- Prepared invoices for payment processing according to established guidelines.
- Coordinated with finance department to reconcile insurance payments and patient billing.
Assistant Manager
Lane and Associates Family Dentistry
Fuquay-Varina, NC
03.2024 - 10.2024
- Prepared bills and completed insurance forms using system software.
- Explained dental services and payment plans to help patients make informed decisions.
- Maintained a neat, clean and organized environment throughout the office.
- Updated patient records with new data and treatment information.
Treatment Coordinator
Lane and Associates Family Dentistry
Fuquay-Varina, NC
05.2022 - 03.2024
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Coordinated payment with insurance companies and discussed dental benefits with patients.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Managed patient scheduling, appointment reminders, and follow-up calls.
Dental Hygiene Assistant
Lane and Associates Family Dentistry
Fuquay-Varina, NC
03.2022 - 05.2022
- Ensured that all instruments were properly cleaned and sterilized before each use.
- Documented patient records during procedures and added notes taken to treatment chart.
- Facilitated dental treatments by collecting patient medical histories and vital signs.
Dental Assistant Externships
DDS-Smithfield
Smithfield, NC
02.2022 - 03.2022
- Assists in four-handed dentistry
- Prepares patient for dental treatment by welcoming, comforting, and seating the patient
- Builds trust and maximizes patient comfort during procedures
- Accurately completes overall assessment of the patients
Pharmacy Technician
Fuquay Varina Drugs
Fuquay Varina, NC
06.2021 - 12.2021
- Maintained strong relationships with patients and nurses
- Prepared and processed medical insurance claim forms and records
- Established and maintained patient profiles, including lists of medications taken by individual patients
- Receiving and verifying prescriptions accurately and promptly
Manager
Best Wireless Inc
Fuquay Varina, NC
04.2016 - 06.2021
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances
- Trained employees on additional job positions to always maintain coverage of roles
- Assigned tasks to associates to fit skill levels and maximize team performance
- Delivered level of service to customers in effort to build upon relationships for future clients
Construction Worker
Marios Painting
Angier, NC
02.2014 - 04.2021
- Painted walls and other large areas using brushes, rollers, and spray guns
- Prepared surfaces by stripping existing coatings, filling holes and sanding
- Covered floors before prepping, priming, and painting walls and ceilings to protect them from chemicals and paint
Education
Radiology Certfied DA I - HIPAA, OSHA, CPR(BLS), N2O, DENTAL OFFICE EMERGENCIES, NC RADIOLOGY w/NOMAD
NC Dental U
Smithfield, NC03.2022
General Education Degree -
Central Carolina Community College
Sanford, NC08.2012
Skills
- Bilingual (Spanish and English)
- Highly organized
- Empathetic and kind
- Active listening
- Insurance verification
- Team leadership
- Effective communication
- Problem solving
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Office Manager
Lane and Associates Family Dentistry
10.2024 - Current
Assistant Manager
Lane and Associates Family Dentistry
03.2024 - 10.2024
Treatment Coordinator
Lane and Associates Family Dentistry
05.2022 - 03.2024
Dental Hygiene Assistant
Lane and Associates Family Dentistry
03.2022 - 05.2022
Dental Assistant Externships
DDS-Smithfield
02.2022 - 03.2022
Pharmacy Technician
Fuquay Varina Drugs
06.2021 - 12.2021
Manager
Best Wireless Inc
04.2016 - 06.2021
Construction Worker
Marios Painting
02.2014 - 04.2021
Radiology Certfied DA I - HIPAA, OSHA, CPR(BLS), N2O, DENTAL OFFICE EMERGENCIES, NC RADIOLOGY w/NOMAD
NC Dental U
General Education Degree -
Central Carolina Community College