Summary
Overview
Work History
Education
Skills
Timeline
Generic

Blanca Fajardo

Longivew,TX

Summary

Dynamic professional with a proven track record at The Iron Asylum Gym, excelling in customer service and reception desk management. Adept at appointment scheduling and cash handling, I foster positive relationships and resolve conflicts effectively, enhancing member satisfaction and retention. Recognized for my team player attitude and ability to adapt in fast-paced environments.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

20
20
years of professional experience

Work History

Gym Receptionist

The Iron Asylum Gym Of Texas
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
  • Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
  • Enhanced gym member experience by providing exceptional customer service at the front desk.
  • Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
  • Processed new memberships accurately, leading to an increase in gym revenue and member retention.
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
  • Monitored check-ins to identify delinquent accounts and collect payments.
  • Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
  • Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.

Soccer Refereed

Greater Longview Soccer Referee Association
03.2005 - 11.2023
  • Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
  • Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
  • Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
  • Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
  • Developed strong communication skills through regular interaction with players, coaches, assistant referees, fourth officials, and assessors during games.
  • Developed situational awareness skills by positioning myself optimally during matches to make accurate calls in high-pressure situations.

Manager

Vantage Car Wash
04.2017 - 12.2022
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Managed high volumes of cash transactions while maintaining exceptional attention to detail and accuracy.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Cashier

Hollywood Studios Stadium 14
03.2012 - 11.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
  • Ensured a clean and enjoyable movie-going experience for patrons by meticulously maintaining theater cleanliness and addressing any issues promptly.
  • Demonstrated adaptability by working various positions within the theater as needed, including box office cashier, concession attendant, usher, and projectionist duties.
  • Managed cash transactions accurately while adhering to all financial policies, ensuring proper handling of funds and minimal discrepancies.

Education

High School Diploma -

Pine Tree High School
Longview, TX
06-2008

Skills

  • Team player attitude
  • Administrative tasks
  • Health and safety awareness
  • Appointment scheduling
  • Information protection
  • Cash handling experience
  • Reception desk management
  • Problem-solving
  • Basic math
  • Customer service
  • Call answering and routing
  • Payment processing
  • Visitor and customer relations

Timeline

Gym Receptionist

The Iron Asylum Gym Of Texas
10.2023 - Current

Manager

Vantage Car Wash
04.2017 - 12.2022

Cashier

Hollywood Studios Stadium 14
03.2012 - 11.2014

Soccer Refereed

Greater Longview Soccer Referee Association
03.2005 - 11.2023

High School Diploma -

Pine Tree High School

Similar Profiles

CREATE PROFILE
Blanca Fajardo