BLANCA FLORES
Summary
Organized and dependable data analyst with a proven track record of managing multiple priorities efficiently and with a positive attitude. Proficient in Excel and various data analytics tools, demonstrating a strong willingness to take on additional responsibilities to achieve team objectives. Adept at developing innovative solutions to optimize processes and enhance operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
State Regulatory Analyst
Fidelity Investments
04.2023 - Current
- Resolved complex regulatory issues by leveraging strong problem-solving skills and deep understanding of industry guidelines.
- Served as expert resource within the company on matters pertaining to licensing, permitting, certifications, or other required documents necessary for business operations.
- Conducted weekly regular audits of internal processes to verify compliance with established policies and regulations.
- Promoted a culture of transparency and collaboration by sharing regulatory knowledge with colleagues and actively participating in company-wide initiatives.
- Collaborated with cross-functional teams to address any identified gaps in compliance or areas requiring improvement.
Customer Relationship Advocate
Fidelity Investments
05.2022 - 04.2023
- Played integral role in training new staff members on best practices regarding customer relations processes while fostering a culture focused on continuous improvement.
- Consistently met or exceeded performance metrics related to customer service quality, responsiveness, and issue resolution.
- Established proactive approach towards managing client accounts, identifying potential issues before they escalated into larger problems.
- Promoted superior experience by addressing customer concerns and averaging constant grade 4 calls, by demonstrating empathy, and resolving problems swiftly.
Service Agent Grade 63
GEICO
02.2021 - 03.2022
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance within less than 6 months.
- Utilized strong communication skills to effectively address 70+ customer concerns per day and helped provide solutions that met their needs.
- Handled challenging situations calmly and professionally, finding effective solutions under pressure without compromising quality of service delivery.
- Contributed to increased sales revenue by upselling additional services and products when appropriate.
Retail Sales Lead
Amtel LLC
12.2017 - 10.2021
- Contributed to positive work culture by actively participating in team meetings and offering constructive feedback when appropriate.
- Collaborated with store management to develop promotional events, attracting new customers and boosting overall sales.
- Analyzed sales data to identify opportunities for growth and made recommendations to management on potential strategies for improvement thus increasing store revenue by 20%.
- Assisted in hiring process, interviewing potential candidates and identifying top performers for the sales team.
Education
Bachelor's Degree in Business Administration with Informational Systems -
Louisiana State University
Baton Rouge, LA03.2025
Bachelor's Degree in Business Administration -
Upper Iowa University
Layette, IA03.2022
Associate's Degree in Arts -
Tarrant County College
Fort Worth, TX12.2017
Skills
- Data analytics
- Fast Learner
- Critical thinking
- Software proficiency
- Legal Research
- Business Analysis
- Teamwork and Collaboration
- Policy analysis
- Problem-Solving
- Attention to Detail
- Organizational Skills
- Adaptability and Flexibility
Certification
- SIE
- Series 7
- Series 63
- Pursuing Series 9/10
Languages
Spanish
Native or Bilingual
Timeline
State Regulatory Analyst
Fidelity Investments
04.2023 - Current
Customer Relationship Advocate
Fidelity Investments
05.2022 - 04.2023
Service Agent Grade 63
GEICO
02.2021 - 03.2022
Retail Sales Lead
Amtel LLC
12.2017 - 10.2021
Bachelor's Degree in Business Administration with Informational Systems -
Louisiana State University
Bachelor's Degree in Business Administration -
Upper Iowa University
Associate's Degree in Arts -
Tarrant County College
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