Blanca Gomez
Dallas,TX
Summary
Dependable with terrific work ethic and expertise in managing tasks in quick-paced settings. Drove customer loyalty by promptly offering assistance. Committed to engaging customers and maintaining positive, customer-focused store environment.
Overview
8
8
years of professional experience
Work History
Overnight Stocker
Walmart
Dallas, TX
03.2023 - Current
- Helped unpack shipments, check contents against invoices, sort boxes into stacks for stocking purposes.
- Maintained an orderly appearance at all times throughout the store.
- Organized shelves, racks and bins to ensure product availability.
- Restocked shelves according to plan-o-grams set up by management team.
Overnight Stocker
Walmart
Seagoville, TX
11.2021 - 12.2022
- Built displays for special promotions, sales events and seasonal items as directed by supervisor.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Responded quickly to emergency situations during night shifts.
- Received and stocked merchandise in a timely manner.
Cashier
Goodwill Store
Dallas, TX
11.2017 - 10.2021
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Customer Service Manager
Walmart
Dallas, TX
01.2017 - 10.2017
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
Cashier
Walmart
Dallas, TX
02.2016 - 01.2017
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
Education
High School Diploma -
Dallas Can Academy
Dallas08-2019
Skills
- Dependable and reliable
- Attention to Detail
- Deadline Adherence
- Quick Learner
- Time Management
- Merchandising and Display
- Customer Relationships
- Merchandise Stocking
- Customer Service
Timeline
Overnight Stocker
Walmart
03.2023 - Current
Overnight Stocker
Walmart
11.2021 - 12.2022
Cashier
Goodwill Store
11.2017 - 10.2021
Customer Service Manager
Walmart
01.2017 - 10.2017
Cashier
Walmart
02.2016 - 01.2017
High School Diploma -
Dallas Can Academy
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