Blanca Guevara
Katy,TX
Summary
Dynamic Operations Specialist with a consistent record of maintaining 99.99% inventory accuracy and exceeding fulfillment and runner on-time goals. Skilled at streamlining team efficiency, implementing innovative processes, and ensuring a seamless customer experience in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Operations Specialist
Apple Inc.
Sugar Land, Texas
03.2024 - Current
- Ensure 99.99% inventory accuracy by mastering inventory processes, visual standards, operational systems while streamlining collaboration across all areas of the store.
- Maintained 100% on-time trade-in shipments through clear communication, setting proper expectation, and close coordination with Leadership, Genius Bar, and Product Zone.
- Consistently exceeded runner on-time goals (85%) by achieving 93% last quarter and improving to 97% currently, supporting an efficient workflow for the specialists and a seamless customer experience.
- Encourage teammates to adopt to new tools and innovative practices, contributing to improved efficiency on Presto, attaching accessories for runners, and helping the specialists attach purchases to business.
- Demonstrate strong attention to detail and organization across front- and back-of-house, contributing to 100% fulfillment on-time.
Sales Specialist
Apple Inc.
Sugar Land, Texas
07.2021 - 03.2024
- Consistently adapted to unique circumstances by creating personalized solutions that simultaneously drive sales and provide meaningful customer experiences.
- Promoted Apple to its fullest by creating ownership with our products and services, therefore establishing lifelong relationships.
- Inspired those around me, whether it be leading teammates in innovative collaboration or supplying customers with newfound knowledge of the Apple ecosystem.
- Achieved NPS goal by cultivating more personalized solutions for the customers and provided clear expectations on every sale.
In-Store Shopper
HEB Grocery Store
Katy, Texas
09.2019 - 07.2021
- Achieved high-volume online order fulfillment in fast-paced environment, consistently meeting tight deadlines while maintaining accuracy goal.
- Managed inventory handling procedures to minimize shrinkage and ensure product quality standards through careful selection and inspection.
Education
Associate of Science - Science
Houston Community College
Houston, TX12-2021
Skills
- Efficiency optimization
- Visual merchandising
- Effective cross-functional communication
- Team collaboration
- Microsoft software proficiency
- Inventory management
- Fluent in Spanish
Timeline
Operations Specialist
Apple Inc.
03.2024 - Current
Sales Specialist
Apple Inc.
07.2021 - 03.2024
In-Store Shopper
HEB Grocery Store
09.2019 - 07.2021
Associate of Science - Science
Houston Community College