Blanca Hernandez
Los Angeles,CA
Summary
Dependable groomer skillful in handling animals up to 120 pounds. Demonstrated history of building strong client relationships and bonds with pets. Maintains order when caring for multiple animals with diverse temperaments. Well-versed in time management and emphatic for animals/owners. Energetic care giver of animals comfortable with handling dogs of all breeds and sizes. Committed to well-being of dogs and peace of mind of owners. Knowledgeable in area's best walking routes and dog parks. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
5
5
years of professional experience
Work History
Dog Groomer
Pawfection Dog Grooming
1691 N Zaragoza
04.2021 - 09.2023
- Enhanced customer satisfaction by providing high-quality grooming services tailored to individual pet needs.
- Increased client retention through effective communication and understanding of pet owner preferences.
- Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
- Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.
- Managed appointment scheduling efficiently, ensuring timely service delivery to maximize daily productivity.
- Broadened clientele base through successful word-of-mouth referrals from satisfied customers.
- Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
Barista
Starbucks
533 Executive Center Blvd
01.2021 - 09.2023
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
Driver
Amazon
13675 Gateway Blvd W
12.2021 - 02.2023
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Cashier
Walmart
4530 Woodrow Bean
04.2019 - 12.2020
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Cook
Wing Stop
9839 Dyer St
11.2018 - 05.2020
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
Education
Not Graduated Yet - Business
El Paso Community College
9570 Gateway N Blvd Skills
- Safe Nail Trimming
- Fur Cutting Techniques
- Safety Procedures
- Tool Sanitation Methods
- Verbal and Written Communication
- Relationship Building
- Customer Service
- Grooming Best Practices
- Dog Breed Familiarity
- Animal Handling Expertise
- Patience and Empathy
- Canine Behavior Knowledge
- Pet Grooming Techniques
- Stress Reduction Techniques
- Effective Communication
- Attention to Detail
- Teamwork Abilities
- Physical Stamina
- Continuous Learning Attitude
- Time Management Abilities
- Professionalism and Ethics
- Product Knowledge
- Reliability and Punctuality
- Appointment Scheduling
- Vehicle Maintenance
- Valid Driver's License
- Equipment Operation
- Transportation
- Processes and Procedures
- Punctual and Reliable
- Strategic Planning
- Route Determination
- Language Fluency
- Safety Protocols
- Navigational Systems and GPS
- Flexible Schedule
- Clean Driving Record
- Shipping and Packaging
- Problem-Solving
- Traffic Law Observation
Timeline
Driver
Amazon
12.2021 - 02.2023
Dog Groomer
Pawfection Dog Grooming
04.2021 - 09.2023
Barista
Starbucks
01.2021 - 09.2023
Cashier
Walmart
04.2019 - 12.2020
Cook
Wing Stop
11.2018 - 05.2020
Not Graduated Yet - Business
El Paso Community College