Blanca L Flores- Aguilar
El Paso
Summary
Professional language expert with solid background in accurate and effective communication. Skilled in interpreting complex information, bridging language barriers, and enhancing understanding in diverse settings. Strong focus on collaboration and adaptability to meet evolving team needs, ensuring reliable support and achieving results. Proficient in multiple languages, cultural sensitivity, and maintaining confidentiality.
Overview
5
5
years of professional experience
Work History
Freelance Independent Interpreter
SOSi / FEMA
McAllen, TX / Remote
06.2025 - Current
- Provided accurate consecutive interpretation between English and Spanish for diverse clients in professional and community settings.
- Cultivated transparent communication channels while upholding confidentiality, neutrality, and ethical standards.
- Interpreted customer service, administrative, and general inquiries with cultural sensitivity and attention to detail.
- Managed assignments independently, adhering to client guidelines, schedules, and documentation requirements.
- Demonstrated strong listening, note-taking, and memory skills to ensure accurate message transfer.
- Freelance position
Customer Service Representative
Conduent/Remote
10.2025 - 01.2026
- Assisted customers with billing inquiries, account updates, and transaction-related issues in a fast-paced financial environment.
- Handled high-volume inbound and outbound calls while maintaining accuracy, confidentiality, and compliance with financial policies.
- Verified customer identity and financial information to ensure account security and fraud prevention.
- Processed payments, adjustments, and account corrections using multiple financial systems.
- Documented interactions accurately and met daily productivity, quality, and compliance metrics.
Processing Coordinator
SOSi / Border Patrol
Donna, TX
01.2025 - 04.2025
- Provide clerical/administrative support to agents and other agency personnel.
- Prepare administrative documentation.
- Provide bilingual customer support, assisting in English and Spanish.
- Receive data and log information to input on the system, draft and maintain administrative paperwork.
- Translated documents/reports from Spanish to English and vice versa.
- Company lost Federal Contract
Customer Service Representative
TTEC
McAllen, TX
08.2024 - 12.2024
- Translated and communicated policies, product details between English- and Spanish-speaking customers.
- Handled high volume inbound calls regarding appointments, scheduling, patient concerns, and general healthcare inquiries.
- Maintained patient records by accurately updating appointment detail and patient information in healthcare system, following HIPPA.
- Provided detailed information on healthcare services, appointment procedures, and insurance coverage to callers.
- Scheduled appointments for healthcare services by coordinating with patients and healthcare providers, ensuring accuracy and adherence to clinic policies.
Customer Service UI Claims Representative, Data Entry
Texas Workforce Commission
McAllen, TX
09.2023 - 03.2024
- Provided bilingual (English-Spanish) interpretation, ensuring clear communication and effective support for Spanish-speaking claimants.
- Processed and entered unemployment insurance (UI) claims, maintaining accuracy in benefits systems and databases.
- Handled a high volume of inbound calls for unemployment claims, providing accurate information and assistance.
- Resolved unemployment insurance inquiries, guiding claimants and employers through policies, eligibility, and claim processes.
- Managed and updated client records, ensuring data accuracy, confidentiality, and compliance with regulatory standards.
- Collected and analyzed information to determine claim eligibility, issuing accurate determinations per UI policies.
Administrative Assistant / Customer Service Representative
Staff Force
McAllen, TX
01.2023 - 09.2023
- Managed data entry tasks, accurately inputting information into spreadsheets, documents, and databases.
- Provided bilingual (English-Spanish) interpretation, assisting Spanish-speaking clients with inquiries, forms, and administrative processes.
- Coordinated meetings and schedules, organizing team calendars, E-Qip schedules, and meetings via MS Teams and Outlook.
- Performed administrative support duties, including filing, answering phones, and maintaining office supply inventory.
- Prepared reports and correspondence, compiling emails, distributing internal and external documents, and handling overnight packages.
- Assisted with E-Qip applications and procedures, ensuring accurate form completion and compliance with administrative requirements.
Customer Service Representative / Data Entry
TASK US
Mcallen Tx / Remote
04.2021 - 12.2021
- Facilitated purchases and transactions ensuring accuracy in order details, payment processing, and customer satisfaction.
- Accurately interpreted conversations between English and Spanish-speaking customers, ensuring clear and effective communication in customer service and transaction processes.
- Verified customer income by reviewing and confirming documentation to support applications and approvals.
- Managed high-volume inbound and outbound calls, addressing inquiries, resolving issues, and following up on sales leads.
- Assisted Spanish-speaking customers by accurately interpreting their needs and providing effective solutions.
- Maintain customer accounts updating profiles, processing payment plans, and tracking applications and purchases.
- Assisted in translating emails, documents, and customer correspondence to facilitate seamless interactions.
Education
Associate Degree - Business Administration
South Texas College
Mcallen, Tx01-2026
High School Diploma -
PSJA High School
San Juan, Tx05-2020
Skills
- Active government security clearance / Level 5
- I am proficient in Microsoft Office, including Word, Excel and PowerPoint, and I learn new systems quickly
- My ability to stay organized, document information accurately, and remain customer focused ensures that I can deliver courteous and effective service in a fast paced remote environment
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Spanish fluency
- Memory retention
- Stress management
- Multitasking
- Attention to detail
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Conduent/Remote
10.2025 - 01.2026
Freelance Independent Interpreter
SOSi / FEMA
06.2025 - Current
Processing Coordinator
SOSi / Border Patrol
01.2025 - 04.2025
Customer Service Representative
TTEC
08.2024 - 12.2024
Customer Service UI Claims Representative, Data Entry
Texas Workforce Commission
09.2023 - 03.2024
Administrative Assistant / Customer Service Representative
Staff Force
01.2023 - 09.2023
Customer Service Representative / Data Entry
TASK US
04.2021 - 12.2021
Associate Degree - Business Administration
South Texas College
High School Diploma -
PSJA High School