Latoya Wilson
Brazil,IN
Summary
Experienced in security operations with a strong focus on maintaining safety and order within facilities. Responsibilities included monitoring entrances and exits, conducting regular patrols, and responding to incidents while ensuring compliance with established security protocols. Demonstrated effective communication skills through collaboration with law enforcement and emergency responders during critical situations. Maintained accurate logs and reports of daily activities, contributing to the overall security management process.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Security Officer
Securitas Security Services USA
Terre Haute, Indiana
11.2022 - 03.2025
- Adhered to post orders while maintaining a visible presence around the property.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Assisted with crowd control during large events held at the facility.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Operated communication systems between officers stationed throughout the facility.
- Confirmed visitor identification prior to granting entry into the building.
- Monitored surveillance cameras and responded to suspicious activity.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Enforced access control measures in accordance with established procedures.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Maintained accurate logs of all security related activities.
- Provided escorts for visitors as needed throughout the facility.
- Responded to alarms and conducted investigations as required.
- Assisted in the development and implementation of security policies and procedures.
- Investigated all reported incidents of theft or vandalism on premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Performed first aid and CPR when necessary during emergency situations.
- Checked for safety hazards and took corrective action when necessary.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Reported safety hazards for remediation response.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Searched individuals and baggage for weapons and other prohibited items.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored premises and recorded activity in daily officer reports.
- Observed patrons and customers to quickly address security situations.
- Completed incident reports to record security or loss prevention incidents.
- Verified photo IDs and tickets to allow guests passage.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Documented security-related situations and submitted in-depth reports to superiors.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Maintained high levels of alertness throughout shifts.
- Patrolled crowds during events to preserve order and promote security.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
- Searched bags manually to identify prohibited items and contraband.
- Inspected security systems to maintain consistent operational availability and to detect evidence of tampering.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Monitored security cameras to identify and respond to suspicious activity.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Identified suspicious activity to determine appropriate response.
- Operated x-ray and body scanning equipment to prevent prohibited items from being carried onto premises.
- Monitored CCTV systems to ensure safety and security of premises.
Home Health Aide
Amber neese
Greencastle, Indiana
11.2021 - 11.2022
- Administered medications as instructed by physician or nurse practitioner.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Provided emotional support and companionship to patients.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Prepared meals and snacks according to prescribed diets.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Instructed family members regarding proper home care techniques and infection control procedures.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Transported clients to doctor appointments and social events.
- Provided companionship and monitored health condition of clients.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Engaged patients in recreational activities such as reading books or playing games.
- Documented care provided and submitted notes to supervisor.
- Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
- Assisted clients with bathing, dressing, and incontinence care.
- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Recognized emergency situations and implemented appropriate procedures.
- Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Education
High School Diploma -
Chamberlain High School
Tampa, FL06-1995
Skills
- Surveillance monitoring
- Access control
- Incident investigation
- Emergency response
- First aid certification
- Communication systems
- Safety inspections
- Report writing
- Crowd management
- Conflict resolution
- Customer service
- Team collaboration
- Attention to detail
- Problem solving
- Conflict resolution techniques
- Dispatch
- Incident reporting
- High level of integrity
- Theft prevention training
- Interior and exterior patrol
- Crime prevention methods
- Document management
- Access control management
- Patrol operations
- Crisis management
- Background checks
- Active shooter training
- Hazardous materials response
- Background investigations
- First aid and CPR certified
- Shift work experience
- Conflict de-escalation
- Alarm monitoring
- CCTV surveillance
- Government security clearance
- Crisis intervention training
- Building lockdown coordination
- Threat assessment
- Emergency evacuation procedures
- CCTV monitoring
- Personnel screening
- Surveillance
- Fire safety training
- Visitor tracking
- Bomb threat procedures
- Stationary surveillance
- Access badge distribution
- Arrest procedures
- Physical fitness
- Checkpoint management
- General security
- Security screenings
- Identification verification
- Criminal records searches
- Investigative skills
- Superior customer service
- Emergency management
- Premises patrol
- Report generation
- Time management
- Data entry
- Communication skills
- Active listening
- Safety compliance
- Critical thinking
- Documentation skills
- Multitasking and organization
- Staff training
- Order processing
- Recordkeeping strengths
- Task prioritization
- Shipping procedures
- Punctuality and reliability
- Hospitality and accommodation
- Assertiveness
- Relationship building
- Multi-line telephone operations
- Call center experience
- Receiving support
- Tracking complaints
- Typing [number] wpm
- Conflict mediation
- Empathy and patience
- Problem-solving
- Route management
- Quality control
- Dispute resolution
- Calm demeanor
- Customer relations
- Inbound and outbound calling
- Materials transport
- Paperwork processing
- Administrative support
- Professional telephone demeanor
- Office administration
- Appointment scheduling
- Microsoft Office
- Record keeping
- Multitasking
- Travel planning
- Meeting preparation
- Security awareness
- Greeting and seating clients
- Correspondence management
- Travel coordination
- Reception desk management
- Call redirection
- Scheduling
- Multi-line telephone skills
- Office supply inventory control
- Clerical support
- Mail distribution
- Front desk operations
- Customer and client relations
- Documentation and reporting
- Travel arrangements
- Multi-line phone system operation
- Multi-line telephone operation
- Scheduling appointments
- Customer/Client relations
- Positive and professional
Certification
- Cpr/ first aid and AED training
References
References available upon request.
Timeline
Security Officer
Securitas Security Services USA
11.2022 - 03.2025
Home Health Aide
Amber neese
11.2021 - 11.2022
High School Diploma -
Chamberlain High School