Blanca Lopez
Big Lake,TX
Summary
Experienced healthcare professional with over 20 years in the industry, specializing in medical terminology, healthcare management, and customer service. Proficient in healthcare insurance billing, payroll, claims processing, and insurance credentialing. Demonstrated expertise in healthcare compliance, health insurance management, and accounts payable processing for healthcare facilities and school districts. Skilled in critical thinking, customer service, and effective collaboration with diverse coworkers and customers.
Overview
24
24
years of professional experience
Work History
Accounts Payable/Purchasing Clerk
Reagan County ISD
01.2024 - Current
- Review and process invoices for payment
- Review and process purchase orders
- Reconcile Bank Statements
- Reconcile deposits
- Process checks requests
- Reconcile credit card statements
Business Office Manager
Reagan Hospital District
02.2012 - 01.2024
- Supervised and managed hospital business office and clinic staff to include monitoring of accounts payable, HIM, accounts receivable, patient registration staff, insurance clerk, preauthorization and referral department
- Credentialed the healthcare provider staff, facility, rural health clinic, and retail pharmacy
- Assisted with long term care facility in accounts receivable, patient census charging and insurance credentialing
- Reviewed and assisted with insurance claims in revenue cycle management working claim denials, rejections and payments
- Assisted with month end procedures
- Served as the corporate compliance officer for over five years for the district
- Assisted with risk management
- Handled patient disputes
- Assisted with two software conversions for the hospital, rural health clinic and long-term care facility
Customer Service Advocate III
HealthCare Service Corp BCBS
01.2002 - 04.2011
- Company Overview: Federal Employee Program
- Recorded customer service telephone calls assisting with customer inquiries related to their healthcare plan and taking appropriate action to resolve their claims and health benefit inquiries for both the members and healthcare providers
- Assisted with complex member resolutions
- Assisted with training new hires
- Assisted with support to current employees
- Handled high number of patient inquiries daily with maintaining 100 percent quality
Education
Business Accounting
Howard College
San Angelo, TXHealthcare Administration
Oklahoma State University
Paralegal Certificate - undefined
American Commercial College
Abilene, TXHigh school diploma - undefined
Stamford Junior/Senior High School
Stamford, TXAssociate In HealthCare Administration - Leadership And Management
Odessa College
Odessa, TXSkills
- Invoice verification
- Order tracking
- Vendor relationships
- Compliance monitoring
- Purchase order processing
- Accounts receivable
- Accounts payable
- New vendor setup
- Payroll assistance
- Writing and verbal communication
- Organization skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Telephone and email etiquette
- Active listening
- Adaptability and flexibility
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Conflict resolution
- Professionalism
- Interpersonal communication
- Fast typing speed
- Typing accuracy
- Microsoft Word
- Microsoft Excel proficiency
- Excellent Customer service and assistance
- Quick learner
Languages
Spanish
Professional Working
COMMUNICATION
Process a high level of customer service, high level of communication skills both written and oral. Bilingual. Possess a high level of teamwork and ability to work with diversity in the workplace.
LEADERSHIP
Have led staff to highest payment collections for the facility. Have led staff to grow in their areas in productivity and customer service
Timeline
Accounts Payable/Purchasing Clerk
Reagan County ISD
01.2024 - Current
Business Office Manager
Reagan Hospital District
02.2012 - 01.2024
Customer Service Advocate III
HealthCare Service Corp BCBS
01.2002 - 04.2011
Business Accounting
Howard College
Healthcare Administration
Oklahoma State University
Paralegal Certificate - undefined
American Commercial College
High school diploma - undefined
Stamford Junior/Senior High School
Associate In HealthCare Administration - Leadership And Management
Odessa College