Blanca Mercado
Milwaukee ,WI
Summary
Dynamic professional with a proven track record as a Food Truck Owner at BAMS LOCURA, excelling in customer relations and small business operations. Successfully streamlined inventory management, driving revenue growth through innovative marketing strategies. Strong relationship builder with expertise in financial management, enhancing profitability and customer satisfaction.
Offering strong leadership qualities and collaborative approach to team management. Brings solid foundation in financial principles and ability to quickly learn and apply industry-specific practices. Ready to use and develop skills in communication and problem-solving in Collections Team Lead role.
Experienced with managing accounts receivable processes, ensuring timely and accurate invoicing. Utilizes effective communication and problem-solving skills to resolve billing issues and maintain positive client relations. Strong understanding of financial reconciliation and adherence to company policies and procedures.
Overview
13
13
years of professional experience
Work History
Food Truck Owner
BAMS LOCURA
05.2025 - Current
- Created marketing strategies that increased brand visibility and attracted new customers through various channels.
- Oversaw financial management, including budgeting, forecasting, and expense tracking for improved profitability.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Accounts Receivable Clerk
CINTAS, Professional Uniform and Facility Services
09.2024 - 06.2025
- Collaborated with sales team to align invoicing with customer agreements
- Monitored aging accounts to identify overdue payments and implemented follow-up protocols.
- Prepared and mailed invoices to customers, processed payments, and documented account updates
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Made outbound calls to vendors and customers to discuss and resolve account
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying high-risk customers for management review.
Accounts Receivable Clerk
Fathom Manufacturing
11.2023 - 07.2024
- Streamlined invoicing process, reducing errors and improving efficiency in payment collection.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Used accounting software to reconcile accounts, track income, and generate invoices.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Responded to inbound inquiries regarding accounts and payments.
Collections Specialist Ll
Chase Bank
02.2021 - 08.2023
- Managed collections for delinquent accounts, ensuring compliance with bank policies and regulations.
- Analyzed customer payment histories to develop tailored collection strategies and improve recovery rates.
- Trained new team members on debt collection best practices and compliance standards, fostering a knowledgeable workforce.
- Implemented process improvements that reduced average collection time while maintaining high service quality.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
Bilingual Collections Lead
CPS
02.2018 - 02.2021
- Analyzed collection strategies, driving data-informed decisions to optimize performance.
- Collaborated with cross-functional teams to address complex accounts.
- Recovered outstanding debt by implementing effective collections strategies and maintaining consistent communication with clients.
- Secured payment plans that balanced company interests and customer needs.
Bilingual Collections Lead
SAFCO
06.2012 - 02.2018
- Monitored compliance with regulations, ensuring adherence to industry standards and company policies.
- Reduced bad debt write-offs by monitoring high-risk accounts and taking timely corrective actions.
- Maintained compliance with federal and state regulations governing debt collection activities, protecting the company from potential legal issues.
- Managed a portfolio of delinquent accounts, resulting in successful recovery of outstanding balances while preserving customer relationships.
- Improved collection efficiency by analyzing customer data and developing targeted action plans.
- Collaborated with cross-functional teams to develop comprehensive debt recovery solutions for complex accounts.
Education
High School Diploma - General Studies
South Division High School
Milwaukee, WI05.1994
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Languages
Spanish
Native or Bilingual
Timeline
Food Truck Owner
BAMS LOCURA
05.2025 - Current
Accounts Receivable Clerk
CINTAS, Professional Uniform and Facility Services
09.2024 - 06.2025
Accounts Receivable Clerk
Fathom Manufacturing
11.2023 - 07.2024
Collections Specialist Ll
Chase Bank
02.2021 - 08.2023
Bilingual Collections Lead
CPS
02.2018 - 02.2021
Bilingual Collections Lead
SAFCO
06.2012 - 02.2018
High School Diploma - General Studies
South Division High School