Blanca Miranda-Zavala
Sierra View Hospital
Porterville,CA
2027
years of professional experience
Compassionate healthcare professional with over 18 years of experience providing patient-centered care in fast-paced clinical settings. A committed, dependable, and loyal employee with a strong work ethic and dedication to both patients and the healthcare team. Experienced in direct patient care and unit coordination, with strong communication, clinical judgment, organization, and teamwork skills. Known for remaining calm under pressure, supporting patients and families with respect, and working closely with nurses, providers, and the interdisciplinary team to promote safe and efficient care. Currently building on extensive healthcare experience through nursing school, with hands-on clinical exposure in medical-surgical, emergency, telemetry, ICU, subacute, and postpartum settings. Bilingual in English and Spanish, with a strong commitment to patient advocacy, safety, quality care, and professional growth.
Work History
Unit Clerk/Certified Nurse Assistant
- Provide combined unit secretary and certified nursing assistant support in a fast-paced medical-surgical department.
- Coordinate communication between nurses, physicians, ancillary departments, patients, and families to support safe and efficient patient care.
- Answer and direct telephone calls, relay messages, and communicate important information to appropriate healthcare team members.
- Maintain accurate patient information, unit records, admission and discharge documentation, and electronic medical records.
- Process physician/provider orders and ensure appropriate departments are notified of laboratory tests, imaging, procedures, consultations, and other patient-care needs.
- Assist with patient admissions, transfers, and discharges, including preparing charts, paperwork, and necessary documentation.
- Coordinate transportation for patients to diagnostic testing, procedures, and other hospital departments.
- Monitor unit workflow and promptly communicate changes in patient status, new orders, or urgent requests to nursing staff.
- Maintain an organized nurses’ station and ensure necessary forms, supplies, and patient information are readily available.
- Protect patient confidentiality and follow HIPAA, hospital policies, and patient safety standards.
- Obtain and document vital signs, including blood pressure, pulse, respirations, temperature, oxygen saturation, pain level, height, and weight.
- Assist patients with activities of daily living (ADLs), including bathing, grooming, oral hygiene, toileting, dressing, feeding, and repositioning.
- Assist patients with ambulation, transfers, range-of-motion activities, and use of assistive devices while following fall-prevention precautions.
- Reposition patients regularly and provide skin care to help prevent pressure injuries and maintain patient comfort.
- Measure and document intake and output, including urine, stool, drains, and other measurable output as assigned.
- Assist with collection of urine, stool, sputum, and other specimens as ordered.
- Provide routine catheter, perineal, oral, and incontinent care while maintaining infection-control standards.
- Assist nurses with patient positioning, procedures, wound-care preparation, and other bedside care within the CNA scope of practice.
- Observe patients for changes in condition and promptly report abnormalities such as altered mental status, respiratory distress, abnormal vital signs, pain, weakness, or changes in mobility.
- Respond promptly to call lights and patient needs while promoting dignity, comfort, safety, and independence.
- Follow fall precautions, isolation precautions, infection-prevention practices, and patient safety protocols.
- Assist with equipment setup and maintain clean, organized, and properly stocked patient rooms.
- Support nurses during emergency situations, rapid responses, and changes in patient condition by obtaining equipment and communicating with the healthcare team.
- Provide compassionate care to patients with a variety of acute and chronic medical conditions.
- Communicate effectively using professional nursing communication, including reporting relevant patient information to licensed nurses.
- Collaborate with registered nurses and the interdisciplinary healthcare team to support individualized patient care.
- Provide bilingual English/Spanish communication assistance when appropriate to help patients and families understand routine care and hospital processes.
- Manage multiple priorities while maintaining accuracy, professionalism, teamwork, and a patient-centered approach in a high-volume medical-surgical environment.
Medical Assistant
- Perform both front-office and back-office medical assistant duties in a busy healthcare setting.
- Schedule, confirm, reschedule, and coordinate patient appointments, follow-up visits, procedures, and referrals.
- Greet patients, complete check-in and check-out procedures, and maintain accurate demographic and insurance information.
- Answer multi-line telephone calls, route messages to appropriate clinical staff, and assist patients with scheduling and general questions.
- Verify insurance eligibility and benefits, obtain necessary authorizations, and collect copayments when applicable.
- Perform medical billing and coding using appropriate ICD-10-CM, CPT, and HCPCS codes based on provider documentation.
- Prepare and submit insurance claims and assist with correcting rejected or denied claims.
- Review patient accounts, post payments, maintain billing records, and assist with account follow-up.
- Maintain accurate and confidential electronic health records (EHR/EMR) while following HIPAA requirements.
- Prepare examination rooms and ensure equipment and supplies are clean, stocked, and ready for patient care.
- Obtain and document vital signs, height, weight, pain level, medical history, medications, and reason for visit.
- Room patients and prepare them for examinations and procedures.
- Assist physicians and other healthcare providers during examinations and minor office procedures.
- Perform clinical duties within the California Medical Assistant scope of practice and under appropriate provider supervision.
- Prepare and administer medications or injections when properly trained, authorized, and directed by a supervising provider in accordance with California requirements.
- Perform specimen collection and assist with approved point-of-care testing as ordered.
- Perform venipuncture and other permitted clinical procedures when appropriately trained and authorized.
- Prepare laboratory specimens for processing and coordinate laboratory or diagnostic testing.
- Provide patients with provider-directed instructions regarding procedures, medications, follow-up appointments, and referrals.
- Assist with prescription refill requests and communicate patient concerns to the appropriate licensed healthcare professional.
- Process referrals, medical records requests, laboratory results, and other clinical documentation.
- Maintain infection-control practices, including cleaning and disinfecting examination rooms and medical equipment.
- Monitor medical and office supplies and assist with inventory and ordering.
- Communicate professionally with patients, providers, pharmacies, laboratories, insurance companies, and other healthcare facilities.
- Provide bilingual English/Spanish communication assistance to help support effective patient care when appropriate.
- Maintain professionalism, patient privacy, accuracy, and efficient workflow while supporting both administrative and clinical operations.
Education
Bachelor of Science - Nursing
Associate of Science - Biological And Physical Sciences
Medical Assistant
High School Diploma
Skills
Patient-Centered Care
Medical-Surgical Nursing Support
Patient Safety and Fall Prevention
Vital Signs and Patient Monitoring
Activities of Daily Living (ADLs)
Patient Admissions
Transfers
and Discharges
Electronic Health Record Documentation
Meditech Documentation
Alaris Infusion Pump Experience
IV Insertion and Specimen Collection
Blood Glucose Monitoring
Wound Care Assistance
Tracheostomy Care and Suctioning
PEG/G-Tube Medication Administration and Feeding
Blood Transfusion Monitoring
EKG Monitoring and Cardiac Rhythm Observation
Infection Prevention and Isolation Precautions
SBAR Communication
Patient and Family Education
Bilingual English/Spanish Communication
Medical Terminology
Unit Secretary and Administrative Support
Provider Order Processing
Appointment Scheduling and Patient Registration
Medical Billing and Coding
ICD-10-CM and CPT Coding Knowledge
Insurance Verification
HIPAA Compliance and Patient Confidentiality
Interdisciplinary Team Collaboration
Clinical Judgment and Critical Thinking
Time Management and Prioritization
Effective Communication
Compassionate Patient Care
Experience in Medical-Surgical
Emergency
Telemetry
ICU
Subacute
and Postpartum Clinical Setting.
Timeline
Unit Clerk/Certified Nurse Assistant
Sierra View Hospital
2008 - CurrentRead More
Medical Assistant
Tipton Medical Clinic
2005 - 2008Read More
Unitek College
Bachelor of Science from Nursing
Read More
Porterville College
Associate of Science from Biological And Physical Sciences
Read More
Golden State College
Medical Assistant
Read More
Porterville High School
High School Diploma
Read More