Blanca Morales
San Antonio
Summary
Reliable Circulation Attendant with over a decade of experience in library services. Known for maintaining equipment, resolving customer inquiries, and presenting engaging programs. Eager to contribute to team success and enhance community engagement.
Overview
21
21
years of professional experience
Work History
Circulation Attendant PT
City Of San Antonio
San Antonio, TX
10.2013 - Current
- Operated and maintained equipment to ensure optimal functionality and safety standards.
- Answered customers with reference question and directed them to the appropriate section for retrieval.
- Updated the library's bibliographic database using the Dewey Decimal Classification System.
- Handled effectively customer service complaints by applying critical thinking skills for a possible resolution.
- Prepared and presented routine library programs for children, young adults and adults.
- Answered customer service questions about library policies and procedures.
Department Systems Aide
City Of San Antonio
San Antonio, TX
08.2005 - 04.2008
- Conducted 24+ computer classes in computer desktop, keyboarding, MS Word & Excel, Internet search techniques for internal and external customers.
- Conceptualized graphic layouts and created marketing materials such as brochures, poster, and bookmarks for library events.
- Maintained accurate records of service requests and responses for departmental efficiency
- Trained library staff in radio-frequency identification conversion of library items.
- Maintained library branch computer system through keeping hardware memory, virus protection downloads & MS Office updates current.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TXNo Degree - Graphic And Digital Design
San Antonio College
San Antonio, TXSkills
- Strong work ethic
- Reliability and punctuality
- Complaint resolution
- Patient
- Child safety monitoring
- Customer request handling
- Experience in customer service
Languages
Spanish
Native or Bilingual
Timeline
Circulation Attendant PT
City Of San Antonio
10.2013 - Current
Department Systems Aide
City Of San Antonio
08.2005 - 04.2008
High School Diploma -
Thomas Jefferson High School
No Degree - Graphic And Digital Design
San Antonio College