Blanca Muniz
Gary ,IN
Summary
Dynamic Branch Manager with a proven track record in enhancing customer satisfaction and streamlining operations. Skilled in team supervision and relationship building, I excel in decision-making and regulatory compliance, driving performance improvements and fostering a culture of continuous development. Multilingual and resourceful, I deliver exceptional service in financial services.
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
23
23
years of professional experience
Work History
Branch Manager
Corporate America Family Credit Union
Chicago , IL
09.2001 - 01.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Examined customer loan applications for loan approvals and denials.
Education
Some College (No Degree) - Business Management
North Park University
Chicago, ILSome College (No Degree) - Business Administration And Management
DeVry University
Chicago, ILSkills
- Branch operations management
- Customer relationships
- Excellent work ethic
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Strong team-builder
- Verbal/written communication
- Decision-making
- Friendly
- Loan documentation
- Financial services
- Collections
- Loans
- Resourceful nature
- Upselling and cross selling
Languages
Spanish
Native or Bilingual
Timeline
Branch Manager
Corporate America Family Credit Union
09.2001 - 01.2025
Some College (No Degree) - Business Management
North Park University
Some College (No Degree) - Business Administration And Management
DeVry University
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